“Spent 45 minutes on the phone trying to activate my new Samsung Galaxy A15 5G phone ask him what I should do next and he was just blank finally he just came up and said your phone has the wrong IMEI number when I bought it through assurance wireless. The problem is still not resolved.”
“They have the worst customer service and the worst phones possible my phone keeps getting way hot and crashea all the time it's less than 3 months old.”
“Spoke with max who threatened to cut my service off if I didn’t discount the calls because I wanted to do a survey . He was very rude as a supervisor I would like for my call to be reviewed.”
“Wish I would have seen these reviews before I waisted 12 days of my life listening to customer service telling me different things every time I called while still reassuring me that everything was taken care of each time. Wish I never heard of assurance wireless! Would not ever recommend them to anyone!”
“I'm fine with service but the camera on this phone is so bad I'm having trouble verifying my bank cards😭😭😭 I guess they want you to pay for a better phone”
“Customer service is the worse!!! No one speaks English, so they don't understand what you are trying to tell them when the situation is not easy. I asked to speak with a supervisor and got transferred to UPS.”
“The customer service is very poor! You are dealing with foreigners, and the vast majority of them have poor English enunciation and are poorly trained and just slow. Many times they can't answer your questions and they refuse to connect you to a supervisor, or someone in the USA . I have been way too many calls with those people when I have requested a supervisor or someone in the USA, and they put you on hold for 40- 60 minutes and then just disconnect you; therefore stopping you from giving them a rating. It's a bunch of BS! T-Mobile is responsible for this, as they are their contractor. Best thing to do is contact the FCC and the federal lifeline assistance program, and the Universal Services Administration.”
“Everything! I called several times from a friend’s phone to complain that I can’t do anything with my phone and the customer service people tried to make it my fault after trying all of their suggestions to resolve the issue. Finally, the man I spoke to today told me there was an outage in my area that would be resolved by 5 pm. It’s now 7:56 pm and my phone still won’t do anything so I’m writing this from that friend’s phone.”
“To start with, I keep getting notifications that I have a voice message. But when I long press the #1 or dial *86 or even my phone number to get my message, I get customer service instead of my voice mail. I've tried and tried to get this corrected but your representatives were no help and couldn't solve my problem. Then I was told I could keep my old number and I went through the process of getting my account number and port number pin, then called assurance wireless to get my old number with my previous carrier applied to my account and after all of that, including waiting 24 to 48 hours for my number to be applied, it was not applied to my account. Plus it takes for ever to get in touch with a customer service reps. Most companies nowadays have a way to get in touch with a customer representative online, but the only way to get in touch with your representatives is with a call or through the mail. I'm very unpleased with my assurance wireless service.”
“Sitting here trying to make a call to my daughter and the calls won't go through. While I thought it was my daughters phone that is having trouble, I dialed other numbers only to find out that my phone can't call anyone. I'm stuck with no phone and no way of contacting assurance wireless or anyone else because they don't have a means of contacting them except by phone or mail. This is really ridiculous! How do you make a call when your phone doesn't make calls? Who sends letters through the mail in 2025 to solve issues?
The internet works, I can check my email and play games but i'm stuck with a phone that can't place calls. Not because of the keypad or other basic functions but the phone will not dial out and neither can I receive calls.
Assurance wireless should at least have an email system so that communication can be made with a live agent and all phone service providers should have live chat options as a means of getting situations resolved. This is ridiculous!
Not sure what the problem is but I will discontinue my services with assurance wireless after this.
I've been having problems with the cheap motorola phones that Assurance wireless gives its customers but never have I been in this predicament.
Mistakes happen but, THIS IS DANGEROUS FOR THE ELDERLY AND DISABLED.”
“This is the worst cell phone company I have ever seen.I just observe the flat out lie about a new phone being delivered to me the tracking number she gave me I actually entered it into ups tracking as she gave it to me she said it will be delivered very soon and to call ups .This phone was delivered yesterday the wrong one.Anytime you speak to a rep you never get a honest answer. Don't trust Assurance wireless.”
