“I received my phone in Dec 2024 and was never told there was only a 90 day warrenty. Now I have NEVER had a smart phone in my life, so how am I supposed to know within 90 days what the phone is supposed to do and not do, when it started doing things I now know it's not supposed to do it was still under warrenty, but I did not know it was doing wrong. After about 5 or 6 months I figured out that some of what it was doing was not correct, and they will not do a thing, one of the worst things it does is get HOT with use, I guess the goverment and assurance wireless feels that handing out inferior and dangerious items to the public is acceptable!”
“So I've had this brand new phone for going out in 5 days I have called honestly over 55 times this is the truth to get this phone activated 55 times they told me your phone is activated have a great day 55 times my phone was not activated it is not activated I don't know what these people are doing but this is the biggest waste of time I will never return to this company and I will bash this company until you guys are closed”
“I was so grateful to qualify for the free government phone plan. Less than a month later, I will be switching back to AT&T. With Assurance, my calls are an exhausting combination of them, not hearing me or me not hearing them. I have tried everything available to fix it on my own and with the company and I can still never get more than two bars. My phone is burning hot a few times a day. I’m so disappointed. I am living on $11,146 a month.”
“I don’t understand why the reviews are so bad unless you’re unreasonably impatient or not paying attention to your claim submit. I am a life guard and I’ve done over 10 claims with Assurant and they have been amazing and upgraded my phone when the original was discontinued. I’ve had my phone shipped in 3 days depending on weather and the return is always seamless. The deductible is a reasonable price after all my phone is 1k and I’ve never had a issue with the replacement l”
“Horrible- beware! Assurance created an unauthorized order and refuses to cancel the order despite notifying their VP/General Counsel Mark Nelson, CEO Mike Sievert, Paul McAleesee and executive team that I did not place an order for a device or SIM card and have no knowledge of the contents of the order. I continue getting emails stating my order is delayed. I filed a complaint with FCC, FTC and Attorney generals office.”
“I used to love assurance it was the best lifeline service you could get but recently I've had the worst experience ever my phones service the customer service and even a supervisor I spoke to now I'm not normally one to be a Karen but when your talking down to me and repeating the same thing over and over again like it answers my question when it very clearly doesn't and offering ZERO assistance I have a issue by far the worst interaction I've had dealing with customer service anywhere I received zero help and I've worked in customer service for years this was just sad”
“Spent 45 minutes on the phone trying to activate my new Samsung Galaxy A15 5G phone ask him what I should do next and he was just blank finally he just came up and said your phone has the wrong IMEI number when I bought it through assurance wireless. The problem is still not resolved.”
“They have the worst customer service and the worst phones possible my phone keeps getting way hot and crashea all the time it's less than 3 months old.”
“Spoke with max who threatened to cut my service off if I didn’t discount the calls because I wanted to do a survey . He was very rude as a supervisor I would like for my call to be reviewed.”
“Wish I would have seen these reviews before I waisted 12 days of my life listening to customer service telling me different things every time I called while still reassuring me that everything was taken care of each time. Wish I never heard of assurance wireless! Would not ever recommend them to anyone!”
“I'm fine with service but the camera on this phone is so bad I'm having trouble verifying my bank cards😭😭😭 I guess they want you to pay for a better phone”
