“HORRIBLE, HORRIBLE HORRIBLE PHONE - I CANNOT HEAR/UNDERSTAND EVERYONE I SPEAK TO. THE PEOPLE I SPEAK TO CANNOT HEAR/UNDERSTAND ME. WHAT IS GOING ON ! ! !
THIS IS DANGEROUS AND NOT ACCEPTABLE ! ! !”
“I couldn't do the survey the call ended before I could start so I don't know the questions but the customer service was the best I think I have had ever he was polite answered all my questions and it sounds like assurance wireless is going to be a great company to switch to and the upgrade is unbelievable but fantastic ! I think I'm gonna be very satisfied so on the survey put 10 on the 3 questions . I wanna thank you and my representative I talked to such a sweetheart ! Thanks again looking forward to becoming a new customer ! Fran Ducan
10/30/2024”
“I have had problems for the last six weeks . I have no data connection I.have had over five customer service reps. Who.insisted they had fixed the.problems but they do know how to fix whatever is wrong with this phone. I need to know who to contact other than their customer service reos.”
“They screwed me out of money. I topped up and was out of minutes after using phone for one phonecall that lasted a minute. Then they did it again. What a straight ripoff!”
“Since the buyout 1. Coverage is lagging tower is over 600 miles. 2. No transparency on data consumption. 3. Misrepresentation of alleged new but are refurbished with adware forced apps that consume data behind the scene and no way to remove certain apps that are not used nor wanted but consume data and space. Minutes deductions are not correctly deducted at a minutes but at one sec regardless if call went through. total substandard customer service department that cant do anything fundamental to help.”
“Firstly it's impossible to sign on as a new customer because you have to try to bypass the automated system that insists on your supplying your Assurance cell # before you even get one. Then if you manage to bulldoze your way past that, you'll get rude, ignorant call center morons with thick accents, who have no interest in listening to you or helping you. When I finally got one person in order to apply for the CA Lifeline, they misspelled my name, so by the time I got the form, I couldn't use it because they wouldn't let me just correct it on the form, it had to be correct in their system. And it had to be corrected by Assurance, not CA Lifeline. So I had to start all over again, two months later, and called Assurance and once again do battle with the automated system only to get yet another asshole who further butchered my name, then hung up on me when I asked him to get his listening ears on. This after slowly and clearly using military pnemonics to spell my name. These call center people think just because they're on the other end of the phone that they can bully you and play God and have some kind of power over you and play control games! Well I just reported Assurance to the CPUC, the BBB, and am writing this review so his whole company can re-think the kind of people they have working the phones in their call centers representing their products. Cos guess what, Assurance, be Assured I've dumped you!!”
“Customer service is absolutely clueless on how to get the phone to work...a phone bought off of assurance website for God sake! They ask the same questions over and over when I have already answered it 20 times so clearly they are not listening to me. I would suggest going through someone other than assurance for phone service because it has been over a month now and customer service still has not been able to get my phone service working”
“I been with them since 2019. Mostly good service. Recently they cut my service. They told me my new phone was on the way in 7 days. I called after 10 days,and they say I don’t qualify,even after the national qualifier said I do. I’ve got about 4 times I qualified,and my phone never came,2 up in the air,and one that told me to go to Walmart and deal with the assurance people there,because she didn’t want to deal with it. In the meantime,I keep getting notices saying to use my phone once a month or lose my free service,and texts saying my free account has been refilled for the month. Makes me wonder if they’re not collecting money for me to be in a program I have no access to.”
“Terrible service
The worst of these services is no longer possible
They have no office, no online response with inexperienced and untrained people
Very rude and very bad service
If you take it anywhere else, it is better than these
It is better to send a letter by pigeon”
“Once you sign up they hound you constantly with seemingly threats to use the phone or else be dumped. I can see a reminder to use the phone once in awhile, but this company is ridiculous. They send emails every month, texts to the phone and even send snail mail to boot! I use the phone a few times a month yet still keep getting the above notifications and claims that I did not use my phone and the threat to use it or lose it.”
“Let's be absolutely honest they don't deserve any Stars period. I've been with them for like ten years. They treat you like sugar honey ice tea. They send you phones that's slow and not working properly, so I had to use my phone and they said they were going to send me a new one and I waited again months no phone I called them they said I used my phone is the reason for not sending me their phone. That's the 4 time they lied about sending me a phone. So last month I had to swap my phone and yesterday I called to swap and now my other phone is not mines. Don't get service with assurance.”
“Not only are you on the phone for a long time but there's morons working there!!! How many times do I need to repeat myself? Why can't agents find my account and then all of a sudden after being hung up on and calling back they find it?!!! Why pass me to a supervisor to only be hung up on and not able to speak with them??!! This happened to me twice. Disgustingly horrible customer service!!!!”
“Overseas Customer Service fir Assurance Wireless. The worst and rudest people ever. First they start giving you indecent compliments then phoney names and if you ask too many questions they si.ply hang up on you!!! I have beeb waiting foe my replacement phone since August. I was promised twice that the phone is on the way. I am disabled woman living alone. At times I cannot breathe and need to call a doctor, ambulance or anyone e for help. And this company's answer is to lie and if that doesnwork they hang up on you. From. The call taker to the Supervisors, they are incompetent and an insult to hard working people who are elidgable for this device and service. How dare you treat people like that!!!!! I will goto Safelinks or any other company
You are not the only US government phone service. Do not bother using this living manipulative service. This is a waste of valuable time.!!! Three months and still No Working Phone!!!! And they are rude and full of empty promises. They say anythjust to charge your insurance. Scam artist.”
“Called to get a new phone because my other one got broken, I called to see about keeping my old number, The first rep I talked to said ok and went through some questions and then said it would take 30m. 4 hours later I called back due to the number not being transferred. Talked to one agent who said I had to call my old provider.....T-Mobile... I told them that AW was my provider and who ever they had service with was new to me. They said that they could not xfer my number till I talked to them. I then asked for a manager who said the same thing. Then they sent me to a retention specialist who lets just say could not keep water in a pool. She was the most nasty and rude person I have ever had run into. She questioned my intelligence by saying "If you were smart and wanted your old number call T-Mobile." I asked her how the hell she was in her position in which she replied I do good at my job I have been doing it for 14 years.. Then she said why are you complaining it is a free phone you should be appreciative for it. I lost my cool after that and cussed her out. I have never in my life been treated like that over something so simple that they could have easily fixed.”
“Don't know what happened to ensure wireless. They used to be so good. Been trying for last 2 weeks to give him information that I need 3 new my California lifeline. They have not been successfully in doing it yet. Try for an hour today. Got disconnected, spoke with grace. It's very important that I get this information in. Do you do a fact I have a son with medical needs? And I don't want to lose my service because they call me all the time to keep our medical going needs.”
“Yeah, so am I. I'm tired of this service being on/off. Told I'm applying with another company. I already proved I didn't do that months ago. So you know what you can keep your service I'm not doing this with Assurance anymore. You also need to have English speaking customer service. This language barrier is extremely annoying.I live in America not some foreign country.”
