Called to get a new phone because my other one got broken, I called to see about keeping my old number, The first rep I talked to said ok and went through some questions and then said it would take 30m. 4 hours later I called back due to the number not being transferred. Talked to one agent who said I had to call my old provider.....T-Mobile... I told them that AW was my provider and who ever they had service with was new to me. They said that they could not xfer my number till I talked to them. I then asked for a manager who said the same thing. Then they sent me to a retention specialist who lets just say could not keep water in a pool. She was the most nasty and rude person I have ever had run into. She questioned my intelligence by saying "If you were smart and wanted your old number call T-Mobile." I asked her how the hell she was in her position in which she replied I do good at my job I have been doing it for 14 years.. Then she said why are you complaining it is a free phone you should be appreciative for it. I lost my cool after that and cussed her out. I have never in my life been treated like that over something so simple that they could have easily fixed.