“Before having a phone through this program I was paying 20% of my monthly Social Security check to have the same service. Thank you American taxpayers for you helping an old man. Just to let you know some of your taxes actually helps someone.”
“Halloween day. 2024 representative was EXTREMELY PLEASANT AND WENT OUT OF HIS WAY TO BE ACCOMODATING. THE TIME WAS 1:30. I didn’t quite catch his name so very sorry. I believe I disconnected the call by accident. I SINCERELY HOPE YOU WILL TAKE OUT TIME TO FIND THIS GENTLEMAN. FROM THE PHILLIPINES HE DESERVES A DEFENITE PROMOTION. SINCERELY. STACY ASH”
“I couldn't do the survey the call ended before I could start so I don't know the questions but the customer service was the best I think I have had ever he was polite answered all my questions and it sounds like assurance wireless is going to be a great company to switch to and the upgrade is unbelievable but fantastic ! I think I'm gonna be very satisfied so on the survey put 10 on the 3 questions . I wanna thank you and my representative I talked to such a sweetheart ! Thanks again looking forward to becoming a new customer ! Fran Ducan
10/30/2024”
“I just had the best Customer Service Representative from Assurance Wireless. Her name is Rianne. I was very upset and ready to cancel my service. She took the time to listen to my complaint, and look into solving the problem. Then fixing the problem. Best customer service Representative I have ever had! She is an asset to Assurance Wireless !!!
She was kind, patient and knowledgeable. Definitely gets 5 Stars from me, But deserves more! Great customer service, Thank you again Rianne!!!”
“September 23rd 2024 Mr Ashlan was the best of all I ever spoke to in customer service department of assurance wireless and is a very excellent or should I say great and beyond a multitasker. Please assurance wireless keep him if anything he needs to be in a higher department with this company. He was so helpful and made my day. His score is over 10 it's a 1,000 if you ask me”
“I'm one of the satisfied ones ...I find if I'm polite and patient with customer service they go out of their way to reciprocate. Service is same as Metro by TMobile as far as data priority, and I can't complain about that!”
“Well I really appreciate all y'all's complaints about Assurance Wireless. Someone at Assurance Wireless must have read all of them and took action ASAP because seems all those problems have been addressed because I applied on Thursday and received my phone on the following Monday. Free phone works good. So far no problems. Of course it's early in the game for me but like I said so far so good. We shall see.”
“I've been using insurance wireless for over 5 years I'm returning customer I think the service is great but I'm much better than other sharks they have out there looking around trying to get your money at least you get your prices reasonable if you need to upgrade it's always available”
“I had the best, terrific, experience with Ms. Jane today, June 18, 2024. She was amazing, if you have any concerns about this review, feel free to contact me at (805) 678-6166. Please blot out my phone number before you show this review. Thank you Cassandra”
“I've had nothing but positive, even a wonderful experiences with assurance. I'm low income and they have provided me for 4 years straight with fantastic smartphones. There's been a few hiccups here and there but nothing that an assurance wireless representative can't handle. I have no complaints about insurance. Only compliments. I'm sorry you guys disagree”
