Let's be absolutely honest they don't deserve any Stars period. I've been with them for like ten years. They treat you like sugar honey ice tea. They send you phones that's slow and not working properly, so I had to use my phone and they said they were going to send me a new one and I waited again months no phone I called them they said I used my phone is the reason for not sending me their phone. That's the 4 time they lied about sending me a phone. So last month I had to swap my phone and yesterday I called to swap and now my other phone is not mines. Don't get service with assurance.