Firstly it's impossible to sign on as a new customer because you have to try to bypass the automated system that insists on your supplying your Assurance cell # before you even get one. Then if you manage to bulldoze your way past that, you'll get rude, ignorant call center morons with thick accents, who have no interest in listening to you or helping you. When I finally got one person in order to apply for the CA Lifeline, they misspelled my name, so by the time I got the form, I couldn't use it because they wouldn't let me just correct it on the form, it had to be correct in their system. And it had to be corrected by Assurance, not CA Lifeline. So I had to start all over again, two months later, and called Assurance and once again do battle with the automated system only to get yet another asshole who further butchered my name, then hung up on me when I asked him to get his listening ears on. This after slowly and clearly using military pnemonics to spell my name. These call center people think just because they're on the other end of the phone that they can bully you and play God and have some kind of power over you and play control games! Well I just reported Assurance to the CPUC, the BBB, and am writing this review so his whole company can re-think the kind of people they have working the phones in their call centers representing their products. Cos guess what, Assurance, be Assured I've dumped you!!