“This company is a scam, the customer service reps lie to you about the actual services and prices being added to your account was over charged for horrible service they are liars”
“I just had the best Customer Service Representative from Assurance Wireless. Her name is Rianne. I was very upset and ready to cancel my service. She took the time to listen to my complaint, and look into solving the problem. Then fixing the problem. Best customer service Representative I have ever had! She is an asset to Assurance Wireless !!!
She was kind, patient and knowledgeable. Definitely gets 5 Stars from me, But deserves more! Great customer service, Thank you again Rianne!!!”
“There is a significant drain on my data allowance without me even using any apps or the internet. In the first place, I did all the necessary steps to prevent this from happening before I even reported this issue to ASSURANCE WIRELESS. I set my Data Saver "on' and uninstalled all the built-in data consuming features like interactive gaming and music streaming apps. I never set-up my email nor Social Media and even blocked data for specific apps like weather and news.
The above issue had been reported to AW so many times. Customer Representatives did their trouble-shooting methodologies and didn't work.
Why is my phone using so much data when I am not even using it? I only use my phone for 'VOICE' that is calling and receiving calls but mostly calling because most of the time my device is turn-off. I NEED AN ANSWER, ASSURANCE WIRELESS!”
“Assurance Wireless don't care about customers. Recently my phone service was disconnected, and as I was told - that happened due to funding problem, so I can't have unlimited plan but can have basic one. Why you disconnected me causing so many problems to me? we're old, sick people and heavily depend on that phone. Just notify and transfer me to basic plan. Also, I called and applied by phone to basic plan and was told to wait up to 24 hrs to turn on service. In 1 hr I called and asked can I pay $10 to have paid service before they turn on my basic plan and they did it, but I lost my basic plan. They changed my account to pay-plan. It happened because representative with not good English served me and her supervisor couldn't help me, just told that representative is new and that is why made mistake. Spent 2 hours on the 3 calls on 10/1/2024, lost basic and got unneeded pay to go plan. Web site wasn't working, was told it they will fix it in 3 days. Will apply to different provider, by-by Assurance, never more”
“I had assurance wireless since 2015 but the customer service has gotten worse the pandemic and up to now. I did a recertification application back in July 2024 so I just assumed I was enrolled in Lifeline program. I got a random text on September 26, 2024 that I am no longer enrolled in Lifeline program. This is the day Hurricane Helene hit Florida. I was trying to go to an emergency shelter but I now I have restricted service from that day up to now. I contacted the government website program for Lifeline. I recently did another application as of October 3, 2024 which was pending but I spoke to customer service who verified I was already enrolled.”
“I had assurance wireless In the past with their crappy refurbished phones, I recently went back to them because I had problems with SafeLink and oh my, they sent me a brand new phone so far I'm enjoying it.”
“Absolute garbage customer service. Ridiculously long hold times to address issues if they even answer at all!
Will not honor warranty even after showing proof of the many attempts to collect or rectify the issue.”
“Zero stars, but you have to click on at least one to write a review. I bought an Assurance Wireless phone from their website. I already had an account with them. The phone I got when I signed up was free, and was told a free replacement is not covered under the warranty of the phone. I specifically went to their website to purchase one so I would be sure the phone I got would be compatible with Assurance Wireless. The name of the site where you purchase the phone is Quality One, but it is under Assurance Wireless. After purchasing the phone, I got an email confirming my order, and it was an email directly from Assurance Wireless. I had the phone for a week. The battery on the phone was depleting completely within 2 hours, even when I wasn't using it. I tried charging it twice to 100 percent. It got worse after 2 more days. I called Assurance Wireless. The rep I spoke to told me a free replacement would be sent and an email would be sent to confirm this. I would get the phone within 3-5 days. No problem. Never got the email after a week and no phone arrived. I called Assurance Wireless again and was told I needed to call Quality One, as they have nothing to o do with this company. No matter what I said about my previous call with a rep there, I was told, "We do not send replacements as this doesn't concern us, it has to do with Quality One." There is no phone nu,ber on their site, and despite also being told I can go to chat directly with a rep of this company, no chat existed. My only option is to send them a request to speak with someone through...what appears to be...customer service. I got no response from them and called Assurance Wireless again. This time, I was asked why I didn't call them. When I stated that there is no phone number on the site, low and behold...suddenly...out for no where...she says she has the number. I was told to call them and if I get nowhere with them, call back and a free replacement will be sent to me. I called 3 times. All 3 times, you are told that they are busy and to wait til someone can get to you. You wait 15 minutes, and at exactly 15 minutes, an automated voice says "leave a message after the beep with your phone number and someone will call you back." And then, there is no beep. The phone hangs up. It is set up to do this exact response, as all times, it happened after waiting 15 minutes. When I was finally able to get someone from customer service to return my response, I was told "We do not offer a refund after having the phone 7 days." I explained what happened in detail with Assurance Wireless and was told "You have to contact them, not us. Your warranty specifically states no returns after 7 days, and to contact Asssurance Wireless. I called...yet again...and stated that I had no luck with Quality One, and that the last rep specially told me that if couldn't resolve the issue with them, a free replacement would be sent to me. This rep stated, "We absolutely cannot send you a free phone, and can only contact Quality One to resolve this."”
“Reading all the reviews and the one star rating made me feel that I am not alone and that I am also an innocent victim of the Lifeline Program Company called ASSURANCE WIRELESS.
Can we all join together and report this company for undependable service, irresponsible customer care agents plus incompetent supervisors, untrue and inconsistent information?”
“They keep taking money out of my account but don't know where my money is and I have the text saying they took it out and my bank says yes and I'm still unable to make my calls
This company is horrible”
“September 23rd 2024 Mr Ashlan was the best of all I ever spoke to in customer service department of assurance wireless and is a very excellent or should I say great and beyond a multitasker. Please assurance wireless keep him if anything he needs to be in a higher department with this company. He was so helpful and made my day. His score is over 10 it's a 1,000 if you ask me”
“I've been sitting on the phone for hours I am very very upset their service is so unprofessional I was told I was going to get a phone by a week and then I make a call and now they're giving me run around don't like this company I don't recommend it to no one their service is horrible and it's hardly even more when you try to get somebody to talk to you you may have to sit there for hours and hours very very unsatisfied I still didn't get the issue resolved I am so angry right now”
“Suspended data in the middle of the day. Claiming that I had used up the 4.5gbs in only a weeks time. You lie! Because I have been fine the last 2-3months since the service has changed by doing the same exact thing every day and now all of a sudden? Either you're cranking up the data usage or there's problems with federal funds again. I got so disgusted with the agent, that I just hung up on her!”
