I had assurance wireless since 2015 but the customer service has gotten worse the pandemic and up to now. I did a recertification application back in July 2024 so I just assumed I was enrolled in Lifeline program. I got a random text on September 26, 2024 that I am no longer enrolled in Lifeline program. This is the day Hurricane Helene hit Florida. I was trying to go to an emergency shelter but I now I have restricted service from that day up to now. I contacted the government website program for Lifeline. I recently did another application as of October 3, 2024 which was pending but I spoke to customer service who verified I was already enrolled.