Zero stars, but you have to click on at least one to write a review. I bought an Assurance Wireless phone from their website. I already had an account with them. The phone I got when I signed up was free, and was told a free replacement is not covered under the warranty of the phone. I specifically went to their website to purchase one so I would be sure the phone I got would be compatible with Assurance Wireless. The name of the site where you purchase the phone is Quality One, but it is under Assurance Wireless. After purchasing the phone, I got an email confirming my order, and it was an email directly from Assurance Wireless. I had the phone for a week. The battery on the phone was depleting completely within 2 hours, even when I wasn't using it. I tried charging it twice to 100 percent. It got worse after 2 more days. I called Assurance Wireless. The rep I spoke to told me a free replacement would be sent and an email would be sent to confirm this. I would get the phone within 3-5 days. No problem. Never got the email after a week and no phone arrived. I called Assurance Wireless again and was told I needed to call Quality One, as they have nothing to o do with this company. No matter what I said about my previous call with a rep there, I was told, "We do not send replacements as this doesn't concern us, it has to do with Quality One." There is no phone nu,ber on their site, and despite also being told I can go to chat directly with a rep of this company, no chat existed. My only option is to send them a request to speak with someone through...what appears to be...customer service. I got no response from them and called Assurance Wireless again. This time, I was asked why I didn't call them. When I stated that there is no phone number on the site, low and behold...suddenly...out for no where...she says she has the number. I was told to call them and if I get nowhere with them, call back and a free replacement will be sent to me. I called 3 times. All 3 times, you are told that they are busy and to wait til someone can get to you. You wait 15 minutes, and at exactly 15 minutes, an automated voice says "leave a message after the beep with your phone number and someone will call you back." And then, there is no beep. The phone hangs up. It is set up to do this exact response, as all times, it happened after waiting 15 minutes. When I was finally able to get someone from customer service to return my response, I was told "We do not offer a refund after having the phone 7 days." I explained what happened in detail with Assurance Wireless and was told "You have to contact them, not us. Your warranty specifically states no returns after 7 days, and to contact Asssurance Wireless. I called...yet again...and stated that I had no luck with Quality One, and that the last rep specially told me that if couldn't resolve the issue with them, a free replacement would be sent to me. This rep stated, "We absolutely cannot send you a free phone, and can only contact Quality One to resolve this."