“I have been trying for 3 months to get a phone and I have yet to get one give me the runarounds and I'm tired of BS with a shinch wireless sincerely sick to my stomach but she is wireless,......,”
“This company really does not care about customers , I just hung up with them, they called me brother , then asked me where am I , then called me brother again after I said stop doing it . when I asked about the rep name he gave me a name of famous figure. He must have been drunk. So , Here we go again , good bye AW.”
“My daughter had Assurance Wireless service for several years. Originally, you could only use the free phone they provided. The phones were trash! She had three and they all failed in less than a year. When the last one stopped charging after 3 months, I wasn't able to replace it quickly because I was having medical problems. As a result, my daughter's service was canceled because she hadn't used her phone in 30 days. I incorrectly assumed it would be easy to restart service. I couldn't have been more wrong! After trying 5 times to get her recertified on their website, I called customer service and the agent also had problems. She suggested that I call back in 4 hours because the system might reset. Well, the second agent was also unsuccessful. She suggested I call the national Lifeline number. It literally took them one minute to process the approval and give me a qualification number. I gave the number to an Assurance agent and assumed I would be receiving a phone soon. However, out of the blue, two and a half weeks later I got am email saying that Assurance had cancelled service because my daughter no longer qualified. I called Assurance and the agent took my information and said a supervisor would call me in 3-5 days. When I hadn't received a call after 7 days, I called them and the agent and their supervisor didn't know what to do so they told me to call Lifeline again to confirm my daughter's qualifications. Of course, the Lifeline agent confirmed that she is still approved. Even though I have also read negative reviews about the other service providers, I have decided that anything is a better option than Assurance.”
“Worst company! I used to be their customer few years ago and made a switch last year, because their phone was terrible. I had no options but to chose them when another company disconnected me from ACP program and I went back. I got a replacement phone and a new number, but asked them to transfer my old phone number back. I did everything from my end. And they are not able to do this for a whole month. Just lies and promises, runarounds and telling about mistakes someone else made.. I am still fighting with them..RUN AWAY if you can, find more reliable company.”
“10 calls from first enquiry to now. Simple request... I don't need your phone. I want to use my own iPhone and keep my existing number. I need an eSim. "Okay, you can." I received the phone. I tried to open it. It's essentially stuck together. It gets bent while opening. I have made 6+ calls between today and yesterday. Last person, a "supervisor" tells me that that I must use their physical sim card and that it will take hours for the number to work. So they removed my existing carrier, I have no service. I put the sim card in and now I am waiting. 10 people. It took ten people to get me here. Let's stop complaining about immigrants and the loss of jobs when big companies and the US gov is using call centers in the Philipines.”
“If I could give 0 star I would, I filed a BBB complaint and still having problems with this scam company. Horrible customer service and poor quality phones. I had to purchase a Metro PCS T-Mobile phone and pay out of pocket cellphone service plan because Assurance Wireless had me go through hoops with LifeLine applications. I was mailed a defective replacement phone after several months of not having my original phone LifeLine service plan reinstated. Now I have 2 Assurance Wireless phones customer service refuse to manually activate however online Assurance Wireless has my account under a flat rate plan 10 cents/minute plan where I have to top up or pay out of pocket despite LifeLine application approval for free service.”
“It is terrible company, they canceled my service and would not let me use my phone number for another company. The customer service representatives tell you that everything is done, but in reality they don't do nothing and you have to call them again and again and wast your time. I would not give them even one star and definitely not recommend this company to anyone”
“I have been a loyal customer for a good while. The screen on my phone cracked. I called and asked if I could get another phone. I was told no but I could go out and buy a new phone and they would hook it up. I am 75 and on a fixed budget. That was one of the reasons I was using assurance. The person was rude and the only thing he could say was they had a policy they had to go by and he would not go by anything else. Maybe I need to look into other programs.”
“There liars they said they were sending a phone and then they lied and said my phone was out of warranties so people don't go to assurance wireless go thru qlink”
“Well my account was topped off 7/17/24 and on the 24th of July my service was interrupted, well they claimed some stole my info and turned on service with another carrier. It was a barefaced lie! They issued me a number to another address showing me with 2 phone lines. I got confirmation from the 'verifier ' that the mistakes was theirs!! So, they shutdown my service and wanted me to re-apply. I spoke to 7 customer service reps and they all told me something different, over talked me not hearing what I was saying!! This is the second time they've done this!! They try to talk you up for a good review and once it's done.you later find out! No order was put in and you're being told something else! So I'm requesting that all my info be deleted from their systems!! Don't use this service!! Reps lie like a RUG!!”
“I need a new phone.
They won't give me one!!!
I have done ALL troubleshooting, yet this phone is practically useless!!!
I need a new upgraded updated phone NOW!!!
Yet, I can't afford to buy one from their online phone store.
I am low income and I struggle just to survive daily.”
“I was sent a new phone with NO SIM CARD! I can't contact customer service because I'M NOT CONNECTED! I can't contact by email! I can't even start service over again! YOU LIED TO ME MULTIPLE TIMES!”
“I received a phone from Assurance Wireless, but did not activate it and called for authorization to return the phone. I was approved to return the phone, I was given a case number, and I was told I had to wait for a return label to use to return the phone for refund. I was told I would receive the return label in 7-10 business days. It has been 10+ days and I have not received the return label. I called them back after many attempts to speak with a person and requested they refund my $79.99. I was told the return was "under review". They could have provided a courtesy call to explain the delay, but instead I had to make multiple calls to them. Do NOT purchase an Assurance phone. It will cause you much stress and many headaches. Once they receive your money they are done with you.”
“i went online to do application on june 17, i called around june 28 see where my phone is , they say i have no account. but i have account they using my personal info for another as with last year, i still have letters from assurance wireless and i did not have their service, but they are keeping my personal info, what do i do? file a complaint? that's is what i am going to do as of thid date file complaint with the ftc, and fcc. not recommend. this is a very poor service out of california.and outside usa phillipines”
“This company gave me a wiko phone a cheap $5 phone made in China. I've had this phone for about three years now with several malfunctioning issues and in 2023 I called assurance wireless because the phone had stop working completely so the representative did a hard reset so it would work and it did, okay July 2024 the phone won't charge even after I went out and bought two different chargers so I called assurance wireless to see if they would send me out a new replacement phone and the chinese representative could hardly speak clear enough English and she told me that unfortunately she couldn't send me a replacement phone and that I had to buy my own phone or use an old phone that I might have around the house and that they would transfer my assurance phone number to to it and set everything up over the phone. I asked the representative if they still replaced the assurance phones and she told me no you have to provide your own phone now because that's the way it is now, my thing is this if customers have to go out and buy their own phone now what's the purpose of assurance wireless program because if people were able to afford to go out and buy a new phone well hell then they wouldn't need asurrance wireless.”
“Assurance WIRELESS IS THW ABSOLUTE WORST!! My uncle has been waiting in a SIM card since MAY OF 2024. Each week it’s another lie! Looking for him another provider. They had me on hold for forever only to have sent me to a survey!IF YOU HAVE ANY OTHER OPTION besides Assurance CHOOSE IT!! I now see why the reviews are so low!!”
“RIP OFF...SCAM...I CALLED AND ASKED ABOUT THEIR CELL PHONE...RHEN WITHOUT PERMISSION THEY SENT ACCELL PHONECAND IT PREVENTED MOMS LIFE LINE DISCOUNT!!! I CALLED THEM AND THEY SAID TO KEEP THE PHONE??? BUT KEEP BILLING”
