Assurance Wireless don't care about customers. Recently my phone service was disconnected, and as I was told - that happened due to funding problem, so I can't have unlimited plan but can have basic one. Why you disconnected me causing so many problems to me? we're old, sick people and heavily depend on that phone. Just notify and transfer me to basic plan. Also, I called and applied by phone to basic plan and was told to wait up to 24 hrs to turn on service. In 1 hr I called and asked can I pay $10 to have paid service before they turn on my basic plan and they did it, but I lost my basic plan. They changed my account to pay-plan. It happened because representative with not good English served me and her supervisor couldn't help me, just told that representative is new and that is why made mistake. Spent 2 hours on the 3 calls on 10/1/2024, lost basic and got unneeded pay to go plan. Web site wasn't working, was told it they will fix it in 3 days. Will apply to different provider, by-by Assurance, never more