To start with, I keep getting notifications that I have a voice message. But when I long press the #1 or dial *86 or even my phone number to get my message, I get customer service instead of my voice mail. I've tried and tried to get this corrected but your representatives were no help and couldn't solve my problem. Then I was told I could keep my old number and I went through the process of getting my account number and port number pin, then called assurance wireless to get my old number with my previous carrier applied to my account and after all of that, including waiting 24 to 48 hours for my number to be applied, it was not applied to my account. Plus it takes for ever to get in touch with a customer service reps. Most companies nowadays have a way to get in touch with a customer representative online, but the only way to get in touch with your representatives is with a call or through the mail. I'm very unpleased with my assurance wireless service.