Everything is terrible about this company, broken sim cards sent then a new phone and new sim card sent but the service was disconnected because she couldn't use her phone for a month due to these issues and now they say they were going to send her a new phone and add free minutes to the phone she has since it was their fault it was disconnected and still minutes weren't so much negligence on Assurance Wireless. The only way to contact them is by phone, good way to coverup the conversation. If I could put a 0 I would. The current rating is a 1 and that is not even what is deserved.