They are Horrible. Assurance Wireless is disgustingly Gross. Customer service. Extremely out of line. I was in Mayor's office borrowing a phone line to make the call for support. My phone was defective, refurbished? Oil stain on the box as well as the phone. The Lady who helped support me to make the call to Assurance Wireless for customer support was extremely disgusted as well as everyone else that overheard our call. This man sounded mentally ill, drunk spewing from his mou5h. Trust me. Do not go with this company, they do not care. They are low level scum. This is a disgusting fraudulant company do not look to this organization for Lifeline support. They're horrible. Then the customer service man rep. said it's the US government's Fault!!!! Laughing Hystericaly! It's United States government fault! Not our fault! He put us on hold for a half hour. Then picked back up saying he cancelled the service but never did. He was the most repulsive, Disgusting, disturbing man ever. FIRE, TERMINATE HIM IMMEDIATELY. He will only kill your company