In trying to help a friend replace her dead Assurance Wireless phone, I called their phone shop store 3 times. After long waits the recording would say to leave my name and number, they would call back. Never called back. I tried several times t9 buy a phone from their store online but could never get the form to complete. Subsequently got a message from my credit card that it was a "suspicious transaction" and was denied. No indication from Assurance that the card denied it. Called their Customer Service number, explained the difficulty I was having, she said she would send a replacement phone and it would take 8 to 10 business days. After two weeks, no phone, I call Customer Service again. She "looks into it" (long wait online), comes back to say that "the back office denied it" but they never notified me of that! This would be a zero stars review except that after I bought a phone on Amazon it was very easy to get it activated by Assurance.