This is the second bad review I am giving. The first was about being lied to about receiving a Moto G Play phone, and receiving a defective Koobee. I went with Qlink after, and in Oct received a text stating that I had to transfer my service. Alright I wasn't happy, but decided to give Assurance another chance. I spoke to a foreign rep, was placed on hold for an extended amount of time, and was told that my service was now being transferred from Qlink. I asked if i could use my own phone instead of getting a new phone, and the rep told me that a SIM card would arrive in 7 days. It is now Dec, my service was transferred to Stand Up Wireless, whom I never heard of, and not an email or SIM. These reps literally lie. I don't know how they keep their jobs.