Assirance Wireless phone company plays games! I had sooooo many problems with their phones! There were times after I got an Assurance Wireless questionable brand phone, the phone quit working right after very short time having it. I called Assurance Wireless and got a new phone sent to me. Then that phone quit working, so had to get another phone sent to me after super short time having it. This went on over and over again. Then when Assurance Wireless teamed up with T-mobile phone, Assurance Wirelss stopped sending me a new phone but told me that I had to buy a phone from them or some other place. I paid over hundred dollars for a new phone, which I had a hard time trying to put the sim card inside it. Sim card literally fell off from white outer square! The sim card did not fit the phone sim card holder. I contacted Assurance Wirelss. They told me they'll send me another sim card and will arrive in two to three days. Never got it. I contacted them multiple times about this. A rep told me it will arrive on Friday by UPS, which again never came. Rep would not give me the tracking number either. There was even a time when a female rep told me on the phone that if at the end of that phone call, if I would leave a five star review feedback on the phone then they would send me a brand new T-mobile phone by mail. I thought that didn't sound right but did it, since I was sick of weird brand crappy phones they kept sending me. I never got the T-mobile phone. I called and asked a rep about it, was told they don't do stuff like that. When Assurance Wireless teamed up with T-mobile, they first sent me a T-mobile phone but that broke. They never sent me another T-mobile phone after that. I was reluctant to buy phone from Assurance Wireless, because their phones kept quit working on me sooooo freaquently. Now I paid over hundred dollars for a brand name phone and can't use it because the sim card broke. I haven't had a phone to use from Assurance since October or beginning of November. This isn't the first time they said they'll send me a sim card and they never sent it to me. Imagine not having a phone to use or be able to check voice mail month after month. Assurance Wireless gives you run-around. And the customer service reps are evil! Rep would be talking to me in foreign accent, while I'm hearing multiple reps in the background mocking our conversation, throwing shade at me. This is not a very professional company. God, I wish I was rich so that I wouldn't have to put up with such a "I'm about to pull all my hair out" moments with these kinds of companies for low quality crap-ola phones!