First experience with Yes Medical after being referred to by Daniel. What an experience. One of the orders had a wrong item as compared to what was ordered in it, and I called customer service. Albeit it being in the early morning, did not receive a very warm welcome over the phone. The service rep on the phone mentioned that I have to lodge a return and that they'll send out the correct item. Very inconvenient for a mistake that was done by the packer and not me, so I dont understand why I have the responsibility of returning it to your company. With the company that I was with previously, they immediately apologised and sent out the actual product without asking for a return. I was also surprised that our account will be charged with the correct item that will be sent, and only after they've received the incorrect item that we will get a refund. Overall, super inconvenient and honestly would be the last time I will be ordering as working in a medical centre, having to return things that is out of your control and have to deal with refunds is not fun. Thank you for the service though.