My ordered box of eye wash was missing and I was sent 10 packs of cotton tips instead of one. When I called and notified as soon as my order arrived, I was asked if I would use them, and if they could invoice me for them, to which I refused, I didn't want ten packs and I don't have the storage for them. Then I was told (not asked) to source a smaller box so they could be returned, and that I would be sent a label, for the courier to collect the following week, which never came. I asked for the missing eye wash to be packed with the second part of my order, which was going to be shipped in the next few days, to which they replied it would be, and it wasn't. The customer service was very lacking and the person was rude when I told them about their mistake. This was my first and last order as I can't afford to be chasing up someone else's mistake and be out of pocket for it.