On the 8th September, I placed an order with the understanding that it would be delivered no later than last Friday, as per the commitment made by your team. Unfortunately, no communication was established on the promised delivery day, prompting me to contact Astir for an update. During this communication, I was assured that the order would be dispatched for the earliest possible delivery on the following Monday. To my dismay, it became apparent that the order was only initiated on Monday afternoon, far later than initially promised. Furthermore, I was informed that the earliest the delivery service could facilitate the delivery was at 5:30 PM on Monday, the 18th September. This significant delay and the apparent dishonesty surrounding the delivery timeline have left me extremely disappointed and frustrated. Adding to the troubles, upon receiving the physio table today on the 19th September, I found that one side of the table had a defect that prevented the proper functioning of the pedal release mechanism to secure the table. This malfunction not only hampers the usability of the product but potentially poses a safety risk to the patients. Moreover, the delivery services were far from satisfactory. Despite having selected a delivery option that included a series of amenities such as exact delivery window selection, removal of table pallet and packaging, and full setup, only the basic delivery service was provided. Requests for the setup and debris removal were denied by the delivery personnel, stating that such services were not requested, which contradicts the agreement at the time of purchase. The cumulative effect of these setbacks has caused considerable inconvenience and disruption in our operations. The lack of honesty and accountability showcased during this transaction has not only resulted in wasted time and resources but has also seriously undermined my trust in Astir’s services. I am writing to demand immediate corrective action to address these serious concerns. This should include the swift repair or replacement of the defective product and the fulfilment of all agreed delivery services, without any additional costs incurred on my end. I anticipate a swift, fair, and adequate resolution to these matters, demonstrating Astir’s commitment to customer satisfaction and service quality. Thank you for your urgent attention to these pressing issues. I look forward to your prompt response and rectifying actions. Sincerely,