I was disappointed in my response. When I could not complete payment for my product I called the chat line and was told the reason was I had not included my phone number. I then did but the same result. I called the chat line again and was told to call the 1800 number (average response time 3.6 seconds). Not for me. The first call rang and rang and eventually dropped out. My second attempt managed a few rings before, again, dropping out. I called the chat line and there were apologies about staff shortages and people being away, etc. Not good enough. In the end it was Elizabeth on the chat line who processed my order.