Not a great first experience through the Footmedics arm of the company. 1. Paid for express delivery and I got 3 seperate deliveries on three separate days, none of which was the next business day. 2. Got told some items were on back order so I sourced the item from another company. The the item that I was told was on back order turned up. now stuck with double and paid double. 3. Got sent an immobilisation boot that had no liner with it, just the plastic shell. Again, i needed the item next day so I had to go buy a boot at FULL retail price from a local business and then sell it to the patient at the cost price as this is what I quoted them. A positive is that your phone staff are friendly and attentive but it is clear that there is a lack of communication between the Footmedics side and the Astir side as I was getting different information via email and phone. FOLLOW UP: They sent a chocolate mud cake as an apology. This was good until I got home and my wife yelled at me for bringing cake home! I appreciate the 'apology cake' and once again, can't fault the phone and 'customer happiness' team.