Booked tickets for a performance in December 2020 using some vouchers I was given. This performance was cancelled due to the covid-19 rules of the time. Our tickets was then automatically rescheduled to a performance in December 2021. We then realised we could not make it and asked for a refund. They then refunded us minus the ticket insurance, booking fee, but still in the form of vouchers. Though if I apparently had ticked a box to have a refund as a credit voucher i would have got it all. There is no meaningful difference between the two types of vouchers, but they refused to give me the rest of money despite the fact it would all come back to them anyway. Guidelines are quite specific that fulll refunds should be given in these circumstances and should not depend on method of refund. The customer service interaction on several emails did not add up to anything more than them quoting their t&c's at me and not once responding to my actual questions or comments. I was never told that the refund would not be a full refund as every other company I've had a covid related cancellation has provided. It makes no real sense that a credit note they can give for the full amount and anything else not infact it goes directly against consumer rights. Terrible will not use them again