Have had numerous problems during COVID getting info on various tickets I’ve purchased, all forgivable during lockdown, however now the theatres have reopened I do expect some form of service. Over the last 2 days I’ve spent over 4 hours on the internet /phone trying to reset my password, impossible, spent 70 minutes holding on the phone today still no luck in going through, emailed and got immediate holding response that my queries would be looked into within 15 days, and if they not got back then to call them again!,, Still unable to buy tickets and access on line vouchers from returned tickets due to COVID. No doubt when I get access the shows I would like will no longer be available. Appalling customer service. Will not be renewing membership!