You're NOT sorry at all!!!! I can't see why you're sending generic autoreply fob-off emails. I would now like a REFUND instead of a voucher.
Referring me to customer services only to say case is resolved is giving false information!
This is nonsense. Others have received a reply in no time, mine is verging on 2 months!!!!
Next is the Financial Ombudsman!
3 years ago
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