Appalling!!!! Shame I had to give one star because it is not deserved. I purchased tickets for Pretty Woman for Feb 2021 and due to the pandemic it was postponed and I was given another date for August 2021. This date was not convenient so using the link provided I requested an exchange date. No reply, I re-emailed - no reply. Tried a third time - still no response. Then tried ringing - held on for over an hour no reply. The date has now been and gone and I have had no response whatever so don’t know whether tickets can be exchanged or refunded. This is the most appalling customer service and needs widely exposing so other people are not caught out in the same way.