When buying two tickets for the same show on the website,(as a gift) only one ticket was completed. Tried to change the booking to two seats together. They refused. I contacted the phone number and had a recorded message advising I was in a queue ..after.over an hour spent waiting and still on hold. I messaged asking if they could add another ticket to the order. They refused. Asked if I could cancel the ticket & have my money back they would only give a credit note to be used on the same website which had got the order wrong in first place. This was my first and last time using this company. Ticket master for me in future.