Do not deal with these people. If you have any kind of problem with your booking you will get nowhere trying to contact them or getting a resolution. I purchased two tickets on line for the 3 Dec 21, 1600 performance of Elf. I realized immediately when I did the booking that I had messed up with the time. Could not reach anyone by phone. Sent an e-mail (only way to attempt communication). Received automatic response back that they try to respond within 15 working days. Pathetic. Needless to say I was never contacted and ended up having to attend the performance as booked which resulted in a late night 3 hour drive home. I will never book anything with them again nor ever attend an event at any venue that uses their services. One last note - if you go to the Grand Opera House be prepared to be totally surrounded by a mass of people not wearing masks at all who think they are safe because all adults have allegedly had a negative covid test or have a covid test.