ATG sent email yesterday cancelling Cabaret on 18 December due to Covid in crew, saying would be in touch re: rescheduling - I booked tickets on first day of release as a member in July for son’s 30th - now received a generic round robin email with a voucher code for a booking of almost £600, telling me to use it by December 2022. So why no offer to help rebook? Expected to do a self-service booking. Shocking ‘service’ - devastated and heartbroken by the cancellation, having to bear huge expense on hotel and trains that were already booked and all Redmayne shows sold out so no chance of like for like booking now. Why no personal service? Offended by lack of customer care and disregard for customers. No information on future cast so what are we meant to do? Please acknowledge your failings and take better care of your customers ATG - we are the reason you exist. Incidentally, like other customers I too have waited well over the 15 days for an email response to another query.