I used their "simple" online service to order refreshments for the interval of a show. When we got the order (in the last two minutes of the interval) and made our way back to our seat we opened it to find 1 ice cream missing, 2 ice creams melted, 2 drinks missing and 2 drinks that we hadn't ordered. We tried to get it sorted but were told that we could go to bar and get it ourselves but that we would probably miss a good deal of the start of the second half. I could have dealt with that but we are now 3 months, 7 complaints and 1 one hour and 20 mins wait on hold down the line and still no one seems to be able to action a simple refund. I have never in my life experienced customer service quite like it.