My wife and I are elderly and took a serious sickness bug the day before the show at the kings theatre Glasgow we had paid for ticket protection so we assumed we would get refunded our ticket cost as we could not attend the show through illness when we phoned to ask for a refund the lady was rude and totally not interested she said we would need a medical certificate from the hospital or a doctor before they would look at our claim this is a total con my message is DO NOT PAY the ticket protection fee it’s not worth the paper it is written on either way you won’t get your money back