Purchased tickets with payment protection for the February performance of Woman In Black at the Fortune theatre with ATG tickets. Adverse weather (yellow/red warnings) meant trains and buses were cancelled and we could not get to London or the venue. Our hotel refunded immediately but not ATG - they flatly refused with a curt email. There’s absolutely no point in purchasing payment protection, it is like trying to get blood from a stone. What an absolute rip off with very unhelpful customer service.
2 years ago
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