Bar stools very elegant and I was happy to pay almost £100 each for them, however after using the stools I noticed white marks on wooden back rest, the stools are rarely used and I only had them for 6 months when I noticed the marks had appeared. After contacting the company to inform them of the white marks on the wood and to have the stools replaced or refunded as they have 1 year guarantee, I was informed the year guarantee only covers the stool mechanism! I will not be using this company again as customer service is very poor. I could not find any information in the stools literature stating only parts of the unit is covered by the guarantee. Very dissatisfied and disappointed with customer service.
6 years ago
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