I booked my car for an MOT. I turned up and I was told there as an issue so this would not be possible; that was fine. The man talking to me was very nasty and told me I needed to learn to pick up my phone and I would have known... unfortunately I never received a phone call. I was told I would be informed by a phone call in the next few days about when I could book in; I rang back 10 days later as no one contacted me. I was told my car was fine after the MOT. I got it back and my passenger door handle hinge had been snapped. I rang up and I was told my a lady that the garage said I was a liar. They never touched my door handles; this had to happen because otherwise my bonnet couldn’t open. One of my family members rang back for me as no one would help me. I was told to bring my car back; the respond I got was... “yeah looks broken I’m sorry and angry I’ll speak to the guys that did the MOT, can you order them off the internet”.... I was offered no help. And have to replace the damage done in your care myself. After going here for years and having all 5 cars serviced and MOT’d with you guys. I don’t think I will ever return again. Extremely unhappy. (ATS Congleton)