ATS Euromaster Reviews

Name: ATS Euromaster
Rating: 1.75

1.8 Rating 167 Reviews

17 %

of reviewers recommend ATS Euromaster

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1.8

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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ATS Euromaster 1 star review on 26th May 2023

James MacLachlan

ATS Euromaster 1 star review on 27th October 2022

Trevor White

ATS Euromaster 1 star review on 16th July 2021

Poornesh

Anonymous

Anonymous // 01/01/2019

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“Poor workmanship, no accountability and unacceptable complaint handling My vehicle was in good working order prior to a service at ATS, where an oil change was carried out. Within 10 days, the car suffered significant oil loss and mechanical damage. An independent inspection confirmed the sump plug had been over-tightened, causing the sump to split. Despite this evidence, ATS have refused to accept liability. Instead, they have offered a £700 “goodwill” payment, which does not cover the cost of repairs. The handling of the complaint has been unacceptable. Shocking! This has been ongoing for over 10 weeks with no meaningful progress. Calls to the complaints line do connect but no one answers. On multiple occasions I have been left listening to background noise and conversation without anyone picking up, before having to call back repeatedly. Requests for a manager to return my call have not been responded to. I have been left out of pocket, without a car, resolution and with no confidence in how ATS handle either workmanship or customer complaints. I would not recommend using ATS but looks like they’re closing shortly”

Helpful Report

Posted 6 days ago

“I am writing this review to formally express my disappointment with both the quality of tyres supplied and, more concerningly, the extremely poor level of customer service I have received as a result, which made things worse. I purchased a set of tyres from ATS, and after only around a year of use, if that, and covering less than 5,000 miles, they have developed significant cracking. This is completely unacceptable by any reasonable standard. I am a particularly careful driver: I actively avoid potholes, slow down appropriately for speed bumps, avoid heat exposure, and maintain correct tyre pressures with regular checks. In addition, I use only acid-free cleaning products and high-quality, recommended detailing equipment when maintaining my vehicle. I have owned multiple vehicles over the years and used a wide range of tyre brands from budget to mid-range to premium, and I have never experienced anything like this before. However, what has been even more disappointing than the product itself is the way this issue has been handled by your customer service team. When I contacted your agents, I was met with what can only be described as unpleasant, unprofessional, and rude behaviour. Conversations were consistently interrupted, with staff speaking over me and becoming irate rather than listening. It’s not always just what is said, but how it is said, and the tone and attitude displayed showed a complete lack of respect and basic communication skills. I made it very clear that this issue raises potential safety concerns, particularly as the vehicle regularly carries young children. Despite this, there appeared to be little to no interest or empathy shown which I was shocked. Had your team demonstrated even a minimal level of care or professionalism, I likely would not have felt the need to escalate this into a public review. Additionally, the warranty/guarantee process itself is far from customer-friendly. Customers are required to have their tyres removed and sent back to the manufacturer for inspection, while then paying upfront for replacement tyres. During this time, you are left waiting for a decision, with no guarantee of a full resolution. If the tyres are deemed not faulty, you may only receive partial credit, leaving you potentially out of pocket and with multiple sets of tyres. This process places all the inconvenience and financial risk on the customer, which is unacceptable. Understand there maybe processes and policies in place, and there’s a way to explain this, but to belittle someone is frankly disgusting. I have never experienced such shocking customer service to date. It is clear that there needs to be a serious review of how your staff are trained, particularly in terms of communication, professionalism, and basic customer care. Customers should not have to deal with dismissive attitudes, especially when raising legitimate safety concerns and feeling this way. Overall, this has been a deeply frustrating experience. I, or my network would never use your services again and I’ve shared my experience with multiple other like minded car enthusiasts. I would also encourage a review of how your representatives communicate with customers. Professionalism is not just about resolving issues, but about how those interactions are conducted. Customers should be spoken to with the same level of respect and consideration that any organisation would expect in return. I trust future customers will have a better experience.”

Helpful Report

Posted 3 weeks ago

“Just thought I would provide an update regarding my other 1* review. 7 weeks, I’ve endured this! This has gone beyond the complaints team and still don’t have a resolution from management - Response to Bruce – Operations Manager Your account of events is inaccurate and misrepresents the facts. Firstly, the statement that the vehicle was taken to two separate garages is incorrect. I purchased oil from a Halfords store, where a technician added it and immediately raised concerns regarding the low oil level and the condition of the dipstick and cap. This was within days of the ATS service, during which no oil-related issues were identified or reported. The vehicle was only taken to an independent garage after significant oil loss and contamination had already been observed. Any suggestion that this independent inspection caused or contributed to the damage is entirely without merit and appears to be an attempt to deflect responsibility. Secondly, I returned the vehicle to ATS at the earliest opportunity after these issues were identified. Despite being informed of serious concerns, the attending mechanic failed to carry out even basic checks, including verifying the oil level or condition. Instead, I was asked to return the following day. No warning was given regarding the risk of driving the vehicle, nor was any effort made to retain the vehicle for urgent inspection. This represents a clear failure to act with reasonable care and skill. Following this, I observed substantial oil leakage and contamination at my property. Upon seeking further advice, I was explicitly instructed not to drive the vehicle due to the risk of catastrophic engine damage. On that basis, I cancelled the follow-up appointment and clearly communicated my reasons. Any assertion that I refused to return the vehicle is therefore misleading and incorrect. Your claim that my actions have “voided” your ability to assess or rectify the issue is rejected. Under the Consumer Rights Act 2015, I am entitled to expect that services are carried out with reasonable care and skill. The evidence strongly indicates this standard was not met. I am also entitled to seek independent assessment, particularly where there has been a clear loss of confidence in the service provider. The attempt to attribute the damage to external factors is speculative and unsupported by evidence. The physical condition of the sump plug and washer—specifically the visible deformation—indicates over-tightening. Furthermore, the presence of a split sump and rapid oil loss shortly after the ATS service establishes a clear timeline linking the damage to that service. Your assertion that the use of a power tool is “unlikely” is not evidence. The condition of the components suggests excessive force was applied, regardless of the method used. The burden rests with ATS to demonstrate that the service was carried out correctly, which, based on the available evidence, appears highly questionable. The key facts remain: • The vehicle was in good working order prior to the ATS service. • The oil change and last ramp work were carried out by ATS. • Significant oil loss and damage occurred shortly thereafter. • Physical evidence supports over-tightening of the sump plug. In light of the above, liability clearly rests with ATS. I expect this matter to now be addressed appropriately, including full acceptance of responsibility and a proposal for resolution without further delay”

ATS Euromaster 1 star review on 2nd April 2026

Helpful Report

Posted 3 weeks ago

“AVOID!!!! I wouldn’t even give one star but it is required. I know ATS are winding down UK operations on 1 May 2026. It might be wise to avoid any associated businesses. Particularly, if any of the same people are involved. My vehicle was serviced on 2nd Feb 2026. I then had an oil warning only 10 days later. I acted immediately and got oil the same day from Halfords, where staff also witnessed abnormal oil condition (creamy look under oil cap) I took the car straight to ATS and explained everything — yet no proper checks were carried out. I was asked to drive the vehicle back the next day. I was not warned the vehicle was unsafe to drive! When I returned home (rain had dried) I observed oil and creamy mess all over my driveway and leading to my front door. As I didn’t have confidence in ATS, I got the vehicle recovered to another garage which had good reviews. That garage later confirmed the cause: a mangled washer from excessive torque and a split sump. Despite clear physical evidence, ATS are refusing to accept liability. Photos, receipts; I can evidence everything. They keep insisting that I didn’t bring the vehicle back for them to inspect. I couldn’t it’s not advisable to drive! They have inspected the vehicle at the other garage (not communicated to me) and made some woeful excuse that didn’t make sense about no oil. The majority of the oil had to cleaned up off my drive! What is most concerning is not just the failure itself but the complete lack of accountability. ATS continue to insist the service was carried out correctly, with no reasonable explanation for the damage. Communication has been extremely poor throughout — unanswered calls, being left listening to office chatter (not realising I’m on the phone) and emails that ignore key facts and evidence. The CEO has received an email. Regional Managers response is shockingly bad. They don’t care, just kicking this issue down the road until 1st May 2026. I’ve been offered £700 which is half the price of the repair to the sump and a small portion of costs. There is evidence that the head gasket as gone and engine damage. 6 weeks of no vehicle has severely impacted my life! Unprofessional, careless, and unwilling to take responsibility…. Shocking!”

Helpful Report

Posted 1 month ago

“ATS Pensby - AVOID! Dreadful rude employees. No customer service. Their attitude stinks. They have lost my business! They are unable to do the simplest of tasks so wouldn't trust leaving my car with them again!”

Helpful Report

Posted 1 month ago

“I dont understand how this company has a 4.8 stars on trust pilot! Absolute scam! Booked a tyre replacement as mobile fitting at my house for Monday booked the day off for it, without a call or anything they have booked it in for Wednesday because they were low on stock! I only found out when i rang them because no one showed up! So now im on holiday i have agreed with them they can come Wednesday i will leave the car and the safety lock for tyre on top of the tyre so the mobile fitting guy has access to the unscrew the tyres, well guess what again this time i received a text that they have rescheduled for Thursday this week..so today is Thursday im still on holiday i have asked my friend to go and check if they have changed the tyres and for him to hide the lock so no steal it or the new tyres, my friend just rang me and told me they havent been changed so they just didn’t turn up and didn’t even let me know! Absolutely disgraceful company and service will never use them or recommend them to anybody.”

Helpful Report

Posted 2 months ago

“You book online because you save £247 for the same service, then they say there are tires and try to sell you more expensive ones. Since you don't accept their offer, it takes them days to cancel your order, and only after they cancel it (3-5 business days later) do you get your money back.”

Helpful Report

Posted 3 months ago

“I would have given them zero if allowed. Unreliable, broken promises and worse customer experience. Will never deal with them again. Needed to change three tyres on my SUV as existing I mines are below legal limit and I did not want to risk driving L. So I booked mobile fitting and was given an appointment on Monday 29th Dec. A day before got an e-mail advising than the appointment was shifted to Tuesday 39th due to stock availability. I have had to re-arrange my schedule again to accommodate. Waited until it was 1pm on Tuesday and called as I had not heard back. Only to be told that there is no stick and they will not be able to fit as per appointment- clearly they did not bother to check and only did so when I phoned to check!. Spoke to allegedly one of the manager and she tried to rambled and waffled, eventually appointment was changed again to Friday 2nd. Then a got a message on Friday saying the job was cancelled. They waisted my time three times and no even an apology. Appalling customer service. Stay away.”

Helpful Report

Posted 3 months ago

“I rely on my works van to earn a living. On Monday 29th I discovered a damaged front tyre. As it’s a large van, changing it myself isn’t straightforward, so I searched online and booked ATS Tyres, who showed availability to fit the tyre on Wednesday 31st. I booked online in good faith. I opted for the mobile fitting service. On Wednesday morning I received a text confirming everything was on track. Ten minutes later, I received another text saying the tyres were unavailable and the earliest they could now attend was 6th January. This was completely unacceptable, as I had already arranged my work around the original booking. I rang ATS to try and resolve the situation and got nowhere. I was passed between mobile fitting, the local depot and customer services, with each department blaming the other. Long wait times, calls being dropped, and no one taking responsibility. I even suggested that, given the circumstances, they could at least come out and fit the spare tyre — this was refused. I was told to call back in an hour to speak to a manager, which I did, only to be told that no manager was available. ATS have let me down massively. Poor communication, no flexibility, and no concern for the impact this had on someone who relies on their vehicle for work. I will not be using them again and would not recommend them if you need reliable service”

Helpful Report

Posted 3 months ago

“Worst customer service ever absolutely useless all I ask them to do was check my tyre pressure waited 15 minutes while they talked an chatted but no one helped nit very professional”

Helpful Report

Posted 6 months ago

“Totally Unprofesionals. Punctured tire Sunday They said they’ll come and replace tire Thursday, I stayed up all day after my night shift only to receice a phonecall at 5pm saying they’ll have to reschedule for Friday Friday came, stayed up the whole day after my night shift, then nobody showed up, phoned and I was scheduled Monday! Whithout even telling me! Now still waiting for them, when I phoned this morning, they said it’s 2:30-3:30, but no signs upto this writting, phoned earlier, now it’s between 4-5pm, I’m afraid that nobody will show up. Totally no consideration for other people’s time!”

Helpful Report

Posted 6 months ago

“booked a mobile repair didn’t turn up tried to speak with customer services who repeatedly hang up and tell us not our problem and basically say go away and don’t call back”

Helpful Report

Posted 6 months ago

“+15592149914 Help Me Recover My Lost Cryptocurrency From A Scam”

ATS Euromaster 1 star review on 1st August 2025

Helpful Report

Posted 8 months ago

“Working with COVSECLTD * COM was a turning point. I’d spent weeks dealing with unhelpful support from the platform, feeling completely stuck. COVSECLTD * COM listened, analyzed my case, and took action. Their regular updates kept me sane, and they ultimately helped me resolve the situation. Highly recommended.”

Helpful Report

Posted 9 months ago

“Lied to twice about technician coming out to replace a tyre. One time he did show up reckons he knocked on the door and noone was home when there was someone in all day waiting him. Seriously unprofessional, up there with worst customer service I've ever experience. If I could give less than 1 star I would.”

Helpful Report

Posted 11 months ago

“One Star is Too Generous – Incompetence at its Finest I booked a mobile tyre fitting with ATS Euromaster, thinking I’d save myself the hassle. Big mistake. Day 1: They cancelled the appointment mid-afternoon with zero warning or explanation. I’d taken the day off work to be available—completely wasted. Day 2: They cancelled again, this time claiming they’d sold out of the tyres I had ordered six days ago. How do you run out of stock after confirming a booking and sitting on the order for nearly a week? Did they just misplace my tyres? Sell them to someone else? Who knows—because no one seems to be able to give a straight answer. To add insult to injury, it takes a further five days to get the refund, so you can't go and buy any tyres from anywhere else! The communication was dismal and repetitive, the service non-existent, and the entire experience showed a stunning lack of professionalism. I wouldn’t trust them to change a bicycle tyre, let alone supply and fit for a car. Avoid ATS Euromaster's mobile service at all costs—unless you enjoy wasting time, losing money, and still ending up without the tyres you ordered.”

Helpful Report

Posted 11 months ago

“Mobile fitting, cancelled once for no stock, then did not turn up for the second as the technician was running late and didn't want to work on. I couldn't be the first call the next day as the technician had appointments so it had to be the afternoon but they don't know when, between 1pl - 5pm. Total rubbish from the start.”

Helpful Report

Posted 1 year ago

“I booked and paid for front tyres with wheel alignment. Confirmed by email with ats. Turned up to be told they can’t do my wheel alignment as my transit tipper is too big for the lifts. Trying to get a refund, spoke to 2 people who don’t know how to do it. Took the day off work all for nothing. Customer services told me if I want to complain to fill out an online form. Form filled out to get an automated response. Still no further forward on getting a refund. I have to wait up to 10 working days. Awful company to deal with. Never again.”

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Posted 1 year ago

“Gary at Winchester, provided a wonderful service. Thank you”

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Posted 1 year ago

“Booked tyres for fitting at home recived emails to say all booked for my selected day off work. Email on day to say they would arrive for fitting. Then later on a phone call to say they had not got the tyres and to arrange for another day. Thing is I wanted them for my mot which was booked. Cancelled order so as to go out and find tyres to be fitted then told my refund would take 5 to 7 days so now got to spend money while I wait for there refund. In all a shocking customer service who will no longer get my custom again.”

Helpful Report

Posted 1 year ago

ATS Euromaster is rated 1.8 based on 167 reviews