I Phone ATS treforest Pontypridd spoke to a complete clown Matthew pring oh dear me i just wanted a tyre repair . he says just walk in no appointment needed So I drive 20 miles walk in explain i need a puncture repair rude dude says not today your not I'm to busy. Ok I say well I rang earlier spoke to someone they said just turn up, yeah he says it was me but now I'm to busy and on my own it will be tomorrow. There are no customers or staff in the branch. I explain that I have just driven 20 miles and if he told me on the phone I wouldn't have bothered I must admit I am upset at this point it's fair to say. He says you can wait if you want you might be here to 1700 though it was 1330 So I ring head office via fleet they tell me they will ring the branch which she did I hear the phone ringing then oh she cuts me off so I think ok she probably ring me back cause it's the 21 century and surely she can find out my number right So I overhear the conversation he says yeah that's right well I'm on my own well I will if I can fit it in yes well potentially it could be 1700 conversation finishes. I ask what is happening his response is it is what it is. I tell him I'm not happy with his customer service he tells me that I was p****** him off now. So I ask why because i wanted him to serve me i ask how I can complain at which point he becomes aggressive scribbled his name down and flung it at me saying good luck getting your tyres done cause you won't be getting them done now and he wasn't the one with the problem with his tyres. What an ambassador for ATS this chap is well done to ATS upsetting a customer before they even become a customer oh and you guessed it no reply from girl in head office what a shambbles right or Is it just me.