I ordered 4 new run flat tyres to be fitted online, booked an appointment at local branch and paid £500 online. I then received a call from the local branch a few days later explaining that they don’t have that tyre in stock, won’t until late October and don’t have any other brands that size until late October. He said he didn’t understand why the ATS website were taking these orders and it had happened to many others recently. I called customer services, they said that a refund would be given but that it could take 7 working days to be issued! They also said they don’t have a stock checking system online so this often happens, they take peoples money for a product they don’t have and keep it in their bank earning interest for themselves. I asked to speak to a Supervisor / Manager to complain, they said that this is not possible, you can only put it in writing and have to wait several business days for a response which is frustrating. Furthermore, I needed these new tyres for the car to pass it’s MOT that is coming up and now can’t afford to pay for new tyres until I eventually receive the refund which, if it is 7 business days, is after the MOT so thanks ATS. I wouldn’t recommend buying tyres online with ATS to anyone. This is happening to others so beware