This company is a joke. I paid for two tyres on the 30/12/2023 and had to cancel on the 3/1/2023. It's now the 12th January and still no sign of the £227 I paid. No goods have changed hands. There's no investigation required and no cause for quibble. The money left my account immediately on the 30th December. There's no conceivable reason why it couldn't have been returned immediately on the 3rd January. As I say, no goods have changed hands. All this "5 to 7 working days" stuff is nonsense. Just a convenient excuse to keep a hold on money they've no right to. At this time of year too. Their call centre is inhabited by disinterested (and probably unvalued and underpaid) people who simply repeat a selection of scripted responses. They serve no logical purpose whatsoever as they're clearly unable (or maybe just can't be bothered) to action anything. And of course, they can't give the number for the precious accounts department, or an email address. Confirming that all they are are cannon-fodder gatekeepers, protecting the people behind the scenes who are blatantly taking the P1$$. Avoid at all costs.