I was persuaded to buy an insurance policy last December for the four tyres I had replaced. On 20th December I had an appointment at hospital for an urgent procedure. One of the tyres had a puncture and we were stranded. I thought it was so lucky I had this policy and so rang the Kingston upon Hull branch. I was told "nah we don't do that any more, you need to cal the Immingham branch". So I did. The person who answered could not be more rude and unhelpful if he tried. He told me that "his person in Hull" was "busy" and basically didn't want to know. What is the point of paying for an insurance policy that ATS have absolutely no intention of honouring. I am so angry about this. I will never, ever use ATS again, having always used them for years.