David Mullen
I'd like to express my utter disappointment at the Burnley branch. I booked, and more crucially paid for 4 tyres to be fit this morning at 0830 hours. The day before fitting I received a missed call from an unknown number. I didn't recognise it so I didn't ring it back, thinking if it was important they would ring back or at the very least leave a voicemail. As it turns out it was very important, as it was the Burnley branch ringing to say that they can't get my tyres. Obviously this wasn't important to the Burnley branch as they told my wife when she went to drop my car off the morning of fitting . It's not just a case of the tyres being delayed, apparently they can't get them full stop. The phone call that wasn't too important was to tell me they could get other tyres, but because I didn't ring them back they didn't bother doing anything else about it. Why are you advertising tyres for sale when according to the Burnley branch you don't actually have them? I am expecting a call from the Burnley branch manager, but based on my experience I'm not holding my breath. Mistakes happen, I understand that, but this is falling more into incompetence. I finally contacted the branch 6 hours after the manager started who basically blamed it on head office. Amazingly as I rung him, he was just about to ring me. I'm not sure i believe him. In fact I honestly do not believe him. He told me he was refunding my money and told me it would take 3 days or so. Until I reminded him it was a bank holiday weekend, Friday and Monday. His response? OH. What an absolutely useless company. And one I will NEVER use again.
3 months ago

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