The shoes I ordered arrived quickly and painlessly. I, however, was surprised to see that the shoes had been worn (more like tried on in a shop a handful of times and kind of less like they had been worn and returned). Maybe I missed some fine print that inventory can come from in-person shops, but if I had known that, I probably wouldn’t have purchased them through the site or would have appreciated a discount. They’re not that damaged enough to go through the fuss of returning/exchanging them as I don’t live in the UK. Had the shoes been pristine and previously unworn, I would have definitely given my experience a much higher review.