Audi Financial Services do not know what good customer service is, they are a complete shambles. Having bought two new cars recently with great service from ben at Audi Warrington i tried to return my wife's A3, it took 8 weeks and they will not even respond to my request for half the storage charges. Depsite approx 30 e.mails, 4/5 letters 3/4 phone calls saying i want to pay NOW most of the charges as i dispute some. No Response just another demand letter for the original amount. I work in luxury customer service, these people are a disgrace to customer service and i am now having to pay to get my solicitor to issue a writ. A complete and utter shambles of a service and i will never buy another Audi Car for myself or any of my family and i have bought several over the years - A Good Customer or so i think!! Geoff Moss