Audi Reviews

Name: Audi
Rating: 2.15

2.2 Rating 117 Reviews

28 %

of reviewers recommend Audi

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2.2

Based on 117 reviews

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customer.services@audi.co.uk

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Anonymous

Steve

Anonymous

Anonymous // 01/01/2019

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“Oh Wow! I am genuinely shocked by the volume of negative reviews here, but unfortunately, I completely understand why. I own an Audi Q6 (purchased in 2025) that has been problematic from day one. What has made matters significantly worse is, the appalling level of service from Audi Bexley (and by extension, Audi UK). Every attempt to book the car in for diagnostic service appointment has been met with delays, excuses, or outright disappointment. The online booking system is particularly misleading. Instead of securing a proper appointment like it promises to when you think you have secured a booking, it simply triggers a call back from the customer service team offering an "appointment” nearly two months in the future. When your vehicle has ongoing issues, that kind of delay is just unacceptable. I have had ro constantly factory reset the vehicle to cancel technical error fault messages includinga scary message about the brake system. Communication is equally poor. Emails and service requests go unanswered for months, in some cases over four months. For a premium brand that should pride itself on quality and customer experience, this level of service falls far below expectations. This is the first and last Audi I would be purchasing. I would strongly urge potential buyers to think carefully before purchasing an Audi in the UK, and also dealing with the Audi Bexley dealership. The vehicle issues are one thing, but the complete lack of responsive, reliable aftersales support is what truly concerns me. Proceed with caution people.”

Helpful Report

Posted 1 month ago

“I have now experienced two failures of the 48V belt starter generator (BSG) on my Audi A7. The first failed at around 42,000 miles and was replaced under Audi’s extended warranty. That replacement has now failed again after only 16,000 miles and approximately three years, which is clearly premature for a major electrical and charging component on a premium vehicle. My car is just over six months outside Audi’s 7-year BSG warranty extension, a scheme that was introduced because of the well-documented high failure rate of these units. Despite this, Audi UK has refused to offer any goodwill contribution whatsoever, even though the previous replacement was authorised and funded by Audi. The cost to repair is significant — around £1,500 for parts alone, plus approximately seven hours of labour — for a component that has already failed once and then failed again far earlier than any reasonable consumer would expect. This is not normal wear and tear. It reflects an ongoing reliability issue with the 48V system that Audi has acknowledged in other markets and through multiple part revisions. Yet in the UK, customers who narrowly fall outside the warranty window are simply left to absorb the cost. My experience has been that Audi UK shows little interest in resolving the issue once the warranty expires, and franchised dealers appear disengaged as long as someone is willing to pay the bill. For a brand that promotes itself on engineering quality and customer care, this has been extremely disappointing. I would strongly caution potential buyers to research the long-term reliability of Audi’s 48V mild-hybrid systems before purchasing”

Helpful Report

Posted 1 month ago

“Audi Aylesbury dealership, closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome. Complaint handling has been just as bad. I would not return and would not recommend them to anyone. Avoid!”

Helpful Report

Posted 2 months ago

“I reported to audi uk regarding a purchase of a 2025 audi a5 quattro avant i purchase over the phone.. from Chelmsford audi dealership..I was mislead into purchasing a genuine all original condition car. Only after buying it it had been painted and badly.. after rejecting the car was not reimburse for any of my losses..which I feel should have been offered. As it was no fault of mine regarding the cars passed...and audi uk has done nothing..I have been a audi customer for 15 years and purchased many new and pre owned cars..but never again..”

Helpful Report

Posted 4 months ago

“I have an Audi a1 1.4 tfsi 2014 and I have kicked its head in for 6 months with no water and still runs sweet as a nut so to any of u wondering to buy an Audi a1 do it there a fun little go kart and they are built to last”

Helpful Report

Posted 5 months ago

“My car, which is under Audi motor plan, has been standing out of action for over 6 months now due to a failed part. Communication from Audi is that the part has been ordered, but that they have no ETA. Over the last 6 months they have communicated ETAs more than 5 times, but every time on the date of the ETA, it moves on. No matter what question I ask them, their rehearsed statement is that they are monitoring the situation, and will give me more information when they have it. This has been going on for months now. I am losing depreciation on my car, insurance costs, storage cost, as well as the cost of the motorplan that I paid for but can't use. I asked whether I can find someone else to try and repair the car, and they stated that if I do and something goes wrong, the motor plan does not cover it. I have escalated it to the office of the MD of Audi South Africa, but they can give me nothing more than the above rehearsed statement. I have asked to escalate the matter further, and they state that it can be escalated no further than them. I am stuck with a broken car, under Audi motor plan, which Audi has not been able to repair for 6 months, and which I can not repair elsewhere. I want a resolution, and I want fair treatment. It is unreal how these large companies can get away with stuff like this.”

Helpful Report

Posted 1 year ago

“The design and engineering on an Audi A5 S-Line Black Edition are surprisingly bad. I had a Merc GLA AMG for 5 years before this, which cost half as much as the Audi on monthly contract hire with the same profile. The merc had a few flaws but they were minor and you accepted them because it was a low-cost vehicle and none of them were particularly aggravating. Mercedes also made an effort to try and resolve them, which Audi didn’t. The Audi isn’t a low-cost vehicle, so to have these same flaws (and more), most of which are terrible design flaws, is frankly unacceptable. Here is a short list of its flaws Auto dip headlight system doesn’t work so you will constantly dazzle other drivers on the road Air noise always present from driver’s door even after a visit to the main dealer to resolve it Rear reversing camera is cited in a terrible position so it is always dirty even on dry roads and thus serves no purpose at all Gearbox is very slow to change in auto mode, and when it does it jumps two gears If your expecting performance you’ll will be disappointed, it is not a quick car The tires are very low profile and have a tendency to puncture even from shallow pot holes so beware The tyres also wear badly so you’ll be lucky if you get 10,000 miles out of them The rims are a stupid design which makes them very susceptible to curbing and this likely also contributes to the side wall punctures mentioned above when you hit even shallow pot holes According to the Main dealer this car is also very susceptible to vermin damage, as the main dealer charged nearly £600 for a repair that should have been covered under the warranty”

Helpful Report

Posted 1 year ago

“the worst costumer service I've ever had in my life!!°”

Helpful Report

Posted 1 year ago

“6th week this week with out a 2 year old Audi Q7 recovery process is fantastic and reliable, not much to be said for the lack of excitement with returning the vehicle. Parts are on order from Germany, then another part on order from Germany. Basically they have admitted fault when putting the car back together. "We broke a part when putting back together" (more parts from Germany )incompetence highly skilled Audi mechanic's? Regarding all the other parts ordered surely you would actually locate the issues and order all together 🙄 but to find out they have actually damaged a part on putting back together is diabolical. WE CAN'T WAIT TO GET RID OF THE AUDI NOW. Oh but remember it's out of their control really?.CAFFYNS EASTBOURNE AUDI you have admitted you broke the last part. Absolutely laughable we will never return to this shambles of a place. The car is so great they won't even buy off us 😂 even they know they don't want dogdy mechanics working on it. And even better a large family (hence why 7seats ) they gave us a five seater to go away on our travels. Can't write it”

Helpful Report

Posted 1 year ago

“Do not use audi finance In any circumstances, the ripped me off big time during my lowest time of my life ,having just retired due to poor health during the covid pandemic, I complained to audi finance and brushed off by a hostile lady called Ann Swift Clarke absolutely useless at customer services DO NOT USE AUDI FINANCE PLEASE GO TO YOUR BANK AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“I have been treated appalling by audi financial services do not use please be careful ho to your bank they have ripped me off big time.I complained and was totally shut down I would never use them again”

Helpful Report

Posted 1 year ago

“My wife and I visited the Audi showroom in Farnborough and were looked after extremely well by Marcus. He managed to find us the car of our choice by spending time with us searching other Audi branches . A very good experience and would certainly recommend my friends and family to visit the showroom. We were also very impressed with the showroom which enabled us to feel relaxed and to take our time in choosing our AudiA3. A nice touch also was that Marcus introduced us to the manager who wanted to thank us for buying from them.”

Helpful Report

Posted 2 years ago

“Jim Ellis audi on peachtree has always been helpful as well as really talented technician especially Brandon. Not only that the video contents were clearly explained but knowledgeable as well. Front desk associate Andrew Clark has been helpful & took time explaining to me the repairs on my vehicle . Good service 👍”

Helpful Report

Posted 2 years ago

“i took my Audi tt 2017 reg to preston dealership of which i bought from Audi brand new . my rear view mirror internal had fallen off and took it to Audi preston and ask for help with fixing it . the job should take them 2 mins customer service man said the mechanics would do it for £90 for a 2 min job Disgusted i left can home and asked my son who Googled how the fix a mirror it took him 3 mins if that . i spent over £ 30.000 on this car and that how i am treated . BAD CUSTOMER SERVICE Louise Tilling”

Helpful Report

Posted 2 years ago

“After years of hard work I thought I would treat myself to my dream car. I ordered a brand new A1, on finance. Paying a small fortune only to be let down time and time again. The car broke down 5 months in with less than 2k miles on the clock. It has been in and out of Birmingham Audi, who I must say have THE WORST customer service skills I have ever come across. I was left without a car for 8 days, no sign of a courtesy car and no word from Audi who I called time and time again. The car has been recovered 3 times with the same software issues. I have attempted to resolve this, paying a monthly fee for a car not fit for purpose. There has been no follow up from Audi in regards to rejecting the car. They are very quick to take your money but drag their feet when it comes to providing the service you are paying for. DO NOT BUY FROM THIS COMPANY. POOR AT ALL LEVELS.”

Helpful Report

Posted 2 years ago

“Be careful - they will delay or even promise they will be in touch within 2 days sorry you meant 10 days after I chased with emails - direct dial phone numbers to other people's desks? and they get told I have to sort the issue out myself? why I own an Audi and I am not getting the service I expect of Audi”

Helpful Report

Posted 2 years ago

“We were miss sold our Audi Etron. We paid £8500 deposit and are paying £500. Our car has been sat at Wheatley Hall Road, Doncaster for 3 months now awaiting for us to pay £7712.00 worth if repairs and we have no resolution. Appalling service. We have no car, I catch 2 buses and 2 trains to work and from work while our £59,000 car sits on a forecourt. Audi Finance ask us to report them to the Ombudsman. Shocking service all round.”

Helpful Report

Posted 2 years ago

“Marshall Audi Bexley. only spent shy of 55k on a 4000 mile vehicle was supposed to be a god day its a treat right. its not even that hard generally the Audi cars do the talking staff are merely robots to do do the transaction which is where the problems lie. cant be bothered approach push the sale all Beit a slight issue not even hard to deal with they rarely answer the phone ignore you, ignore emails, disrespect you in my opinion and generally don't care. whatever happen to customer service. DO NOT USE THIS GARAGE its a shame that Audi allow these Muppets to brand themselves under there badge I'm sure if they new about there practices they would revoke the selling power. incompetent tossers”

Helpful Report

Posted 2 years ago

“Shocking company and inadequate customer service team. Only time I got a reply from customer services was my messing though twitter. They usually reply quite quickly, diverting the query to the technical team which took a few days to reply. I replied to them and then nothing, so back to twitter, back to the technical team and then nothing. That was 9 March now it’s 18 March. Clearly they don’t rate customer services, or are so arrogant they don’t want or need the business.”

Helpful Report

Posted 3 years ago

“Took one of my company vehicles into Liverpool Audi & I cannot thank the service team and Jenna enough they went above and beyond. I will be recommending to everyone. Thank you for such great service.”

Helpful Report

Posted 3 years ago

Audi is rated 2.2 based on 117 reviews