Audi Reviews

Name: Audi
Rating: 2.20

2.2 Rating 108 Reviews

30 %

of reviewers recommend Audi

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2.2

Based on 108 reviews


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customer.services@audi.co.uk

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Anonymous

Steve

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Un interested, un knowledgeable, rude, lying staff that only seem interested in selling cars, not keeping on the road”

Helpful Report

Posted 6 years ago

“OH Dear these guys have the worst reviews and they are about to get another. BUT they won't care what we all think because when you walk into an Audi showroom and buy a car its almost a 100% signed deal trade with this rubbish finance company. i missed one payment and they have texted me to contact them, its been 4 days of trying and still no joy getting through. But the most important thing is that i also lost my job during lockdown and i called and requested a 3-month holiday gap and they simply refused and said i would get a bad credit scoring if i did this . i have had enough i so i have recently discovered i can return both my New Audi's and close contract, this will not go down with them and teach them a lesson . If everyone handed their cars back these guys would shae in their boots , but they deserve to be taught a lesson . BEOFRE YOU BUY YOUR NEW AUDI try other finance companies , they are some good deals out there, STAY AWAY FROM THESE CLOWNS,”

Helpful Report

Posted 3 years ago

“Wish we’d stayed with BMW We bought a Q5 from Epsom Audi at the end of 2017 and have been bitterly disappointed by the aftersales customer service we've received from the Drift Bridge Group: expensive repair quotes, long waits for appointments if we need a courtesy car, and other frustrations. The final straw came recently when both the turbocharger and the throttle body went, despite the vehicle not even having 60,000 miles on the clock. We took it to a specialist VAG garage for a quote; they emailed to say: "The throttle body fault is common across a great many of the VAG passenger cars. The turbo actuator control rod armature into the turbo wastegate is worn which is unusual for the age and mileage on your vehicle, in addition to this the turbocharger itself has had a number of supersessions to the part number which normal indicates a production change of some sort, perhaps due to quality/longevity of the component." Their total quote for all the repairs was £2085.88 inc VAT. When we contacted Epsom Audi to complain about this turbo failure (something they admitted was ‘unfortunate’), their ‘goodwill' solution was to offer to carry out the repairs at the MORE expensive price of £2421.99 - and that was with a supposed 15% discount! Needless to say we have declined their ‘kind’ offer. If we could turn back the clock, we’d have stuck with BMW, where the service was considerably better.”

Helpful Report

Posted 3 years ago

“I have a 65 plate Audi A5 quattro TDI with a DSG gearbox on pull away there's a massive delay its been back to Taunton Audi on several occasions and I get told its just characteristics of the car also when we took it is for its service we told them about a knocking coming from the front end when we returned to pick up the car and was told the knocking was characteristics of the quattro 4 wheel drive. we took the car to a independent garage and was told there is a problem with the car. Taunton Audi where we brought the car keep saying its characteristics of the car so a waste of time they are and told my to phone Audi complaints and they were a total and utter waste of time and couldn't of cared less. Told me in not so many words i was stuck with the car until lease was up or pay to come out early or part exchange for another Audi which is not lightly as they cant even sort the one out we have. Audi dealerships & customer services is got be be the worst service I have ever come across they are patronising and don't care so far as there considered once they have sold you the car and got your money they don't care I will never buy another Audi and urge anyone to avoid buying one because there after sales service and customer service is absolutely disgusting and shocking poor.”

Helpful Report

Posted 6 years ago

“My car (Audi A1, 2011 plate) spontaneously started smoking and burst into flames on a dual carriageway whilst driving home from work. I have now turned to Audi Customer Service via email because the reactions and response form Audi Cardiff Gate have been both unsatisfactory and upsetting - basically, nothing they can really do because the car is out of warranty and wasn't fully serviced via Audi. (Although it was in immaculate condition & MOT's and serviced annually). My car was also @ Audi Cardiff Gate for the Emissions recall 4 days prior to this incident!!”

Helpful Report

Posted 7 years ago

“You've really helped me undtrseand the issues. Thanks.”

Helpful Report

Posted 10 years ago

“Audi, when one pays top dollar, they dont only expect a top product, but also top customer service. Get ur act right!”

Helpful Report

Posted 10 years ago

“AUDI UK. SHOCKING CUSTOMER SERVICE.”

Helpful Report

Posted 10 years ago

“Booked my Audi TT black edition in for an MOT. Despite the technician finding an 'urgent' oil change was needed the service manager Mark Deighton released the car. The technician usually send an e-mail to you during the MOT but I didn't get mine till after I'd collected the car and returned home. It stated the need for an urgent oil change along with a windscreen wiper change and a systems check. The wipers are not too bad but I cannot understand why the service manager would have released the car when it urgently needs an oil change and systems check. I would happily have paid there and then for the changes. I called Mark who was unable to help. Now I will have to take another morning off work to take the car back in. Hopefully I will get someone more helpful and friendly. Failing that I'll have to take it somewhere else. On a plus note the technicians did an excellent job.”

Helpful Report

Posted 3 years ago

“Keep away from the Audi brand! After having problems for months with my car I escalated the problem to AUDI UK and spoke to Kayleigh who listened but neither herself or anyone else in AUDI UK did anything to help me. End results - rather than help to sort the problem, they arranged for AUDI Coventry to buy the car off me, left with no other choice and left with a substantial loss.”

Helpful Report

Posted 4 years ago

“Went in to look at cars in Bristol Audi while our daughter had her Audi serviced and Scott Wilson who sold her the car last year came across to speak as he remembered her. I mentioned I liked the Q2 model but not the colour in showroom. Scott asked me which colour I wa. Ted and when I replied he said he had one outside in that very colour! He took us out to look at it and when we said we liked it he asked us to go in a. D talk figures. He was calm, friendly and not pushy at all. He was very knowledgeable and we agreed the deal and left feeling pleased. When we went back to sort out the payments with Kevin Bamber this was explained thoroughly and clearly and again the customer service was spot on. Overall a very easy, seamless experience and would recommend Bristol Audi to friends.”

Helpful Report

Posted 5 years ago

“Nathan at Bristol Audi has been excellent, over the last year we have bought 2 A1s and a Q3 black editition. All 3 sales have ran smoothly due to Nathan’s regular contact and knowledge”

Helpful Report

Posted 5 years ago

“Same as most of the other reviews, they are great when they sell you the car, absolutely useless when there’s a problem. Don’t waste your time or money buying one of there cars. I’ve spent more time on the phone to them in the last 2 weeks than I did in 5 years with mini.”

Helpful Report

Posted 5 years ago

“If I could do minus I would where do I start I brought my Audi A5 from derby Audi who were more than happy to sell the car. However when it was time to exchange for a newer lower model the salesman didn’t want to know. They never returned calls and basically seemed like I was not worthy of their time. I took a trip to Audi Sheffield. What a difference !! the sales team could not do enough and they were only to happy to help ( please note this is a review of derby Audi and their escalation to resolve issues) my son who was 19 went to derby Audi as he wanted to buy an A5 the salesmen would not even give him the time of day ! So he went to Leeds Audi he received the same first class service I did at Audi Sheffield! He drove away in an Audi A5 S line Quattro perfect car, and amazing service from Leeds. On the way to work in June 2018 ( he has only had the car 9 months) on the motor way the car went into limp mode dangerous yes but all accidents averted the AA attended and said there was a fault take it to Audi as the engine management lights were showing. This is where we discovered the true extent of the lack of service and that is being kind! Audi derby had the car for 3 days and returned the car to say they could find no fault and all had been checked. Two weeks later my son had the same issue but this time the dashboard was a disco with various lights. The AA attended again (this is through Audi assist) they told my son go straight to the dealership. Audi Derby informed my son he could have an A3 from enterprise ( basic model) but he would have to make his own way there? 7 days later still the A5 is not road worthy and Audi Derby inform us they are cancelling the insurance on the A3 and he needs to collect an A1? They have done nothing with the A5 as they are waiting for Leeds Audi to agree to pay? They are all part of Sytner group why is this an issue? My son does around 2000 miles a week and is 6.4,( the car is too small) he has spoken with his peer group and amazingly some of the young pretty ladies in the group the same age as my son refused the A1 and where given (by the nice service man) a car the same as theirs TT’s ( I wonder why) 14 days in and no change the A5 is still at Derby and nothing has happened why ? They are still waiting for Leeds to agree to pay. 21 days in and after multiple calls with Simon from service at Derby (who advises my son “ I have a good mind to give you the car back and let you drive to Leeds and sort it your self” the car is not driveable ? ( customer service at its best) my son and I contacted the head of Audi uk who handed our information to the executive team. We are at present over a month without a car that cost around £500.00 per month and with no idea when the car will be fixed. My son phoned Audi Leeds in desperation who have acted so swiftly the A5 has been flat backed from derby and is now in Leeds ( we are still awaiting a new curtesy car and a fix date) Why is the customer the one to suffer ? Even the executive team have been a waste of time looking into the matter for over a week to state well the car is in Leeds now ( we know it is in Leeds we arranged it all) but the complete rude and disgusting attitude of the Team at Derby and the escalation of the executive team show that Audi are not a five star service company and you only fall lucky with a couple of dealerships! Hopefully this will help a few people but I will ensure that all parties are aware of what a complete an utter shambles Derby Audi are!!!”