I bought a car two years ago and recently my oil needed to be changed. I tried to book it in four different garages. Every garage had said that my car was not registered to the DVLA. When I did some digging I found that my number plate did not match with the registration on the paper work. They had mixed up two letters and nobody had noticed. I rang up the dealership where I bought it (Oldham) and the manager never spoke to me nor rang me back; he was too busy. I went to the shop floor to get my plate changed and again no manager would come to see me and they used a sales person to try and appease me. He called the mistake forgivable and downplayed the inconvenience. The unimaginable possibilities that could have potentially happened if I had ever been in a traffic accident or been pulled over were dismissed and not seen as important. I was so unhappy with this service and lack of acknowledgement of a huge mistake on their behalf.