We have never before experienced such friendly and simultaneously professional service! Alex's communication was super prompt, questions encouraged and welcomed and attended to with great care and detail. Everything was well organised and available on beautifully designed and very useful platforms. Our destination (Mattarahkka Northern Lights Lodge) was fabulous on so many different levels - exquisite views, friendly interactions from everyone on the team, great food, exciting activities, perfectly situated to see the northern lights (seen twice in 4 nights' stay), a great fire place, and not to mention our fantastic guide Fabio. Their provision of winter kit (hats, down jacket, snow trousers, leather gloves and boots) offered everything we needed to be comfortable outside. All we needed to have packed really were base layers, a few layers of clothing and woollen socks. Defintely somewhere we would highly recommend and return to when possible!