I purchased an Abacus Labradorite bracelet from them on October 2, 2018 and I am highly disappointed in the bracelet and the service. The bracelet was received ahead of the promised date but when I opened the box, I was shocked as it looked nothing like the photos on their website. Honestly, it looked like a dull plastic stone. I wanted to return it so I clicked on the return info button on their website. It states that since I removed the original tag (so I could try it on) they would not refund my money. Additionally, you have to mail the bracelet back to the Netherlands at your expense and deal with the custom issues at the US post office. I can also tell you that the package I received did not include an invoice, a policy statement or a return shipping label as a customer would expect if they purchased here in the United States. I wrote a review on their website but they decided not to publish it. Gee, I wonder why? Don't be fooled by their slick website. Buyer beware!