“I have purchased multiple bracelets from this company. However, when I ordered my fourth bracelet in the same size as the previous ones, it turned out to be too large. I contacted the customer service team and provided them with a picture of the bracelet. They responded by saying that the size was correct and if I wanted it larger, I would have to pay extra. I found this to be very disappointing and unhelpful. Based on my experience, I would recommend looking for another company that values their customers and provides better customer service.”
“Complete garbage. Buying gems at 2 dollars a pop from Silom Thailand and selling them at 500usd. Don’t waste your time purchasing. Low quality trash with rude customer service.”
“I spent almost $500 on 6 bracelets. 5 of them have broken. Two of them within a week of receiving them. They told me they would reimburse me for shipping back to them ($30 each time). They did repair twice but never reimbursed me for shipping. Save your money. Six bracelets purchased…5 of them broke. The materials they use do not hold up.”
“Amazing products and amazing customer experience. The website is great with very accurate descriptions. The ordering and delivery process was super easy. Great communication during and after the sale. Many companies sell you things and then you can never get their attention but not with Aurum. I felt like they cared about my experience and ongoing happiness with the bracelets. These are not your average bead bracelets or your average retailer. You will not be disappointed. I loved my bracelets so much that I ordered again. I am excitedly waiting on my second order now!”
“I have about 15 bracelets from the company and love them all. Prices on some are a little hight but you get what you pay for.You buy trash at Walmart ,you get trash.You buy at Aurum Brothers you get handmade superior quality. Sound like you idiots have problems with everything you buy Walmart shoppers.
Shalom Jay Brackett -Rosenburg”
“Terrible experience!
Ten days after my order, still haven’t been delivered, haven’t received any tracking info and of course they don’t answer emails.
Shame on you!”
“I had made 2 purchases of three bracelets. Over time I have emailed them three times asking two straightforward questions. I never received a response. No more purchases from me-ever!”
“Dealing with the company and individuals involved in my purchase has been an absolute pleasure to deal with. Not only are the bracelets suburb and beyond expectations but the attention to detail and service from Aurum Brothers staff is beyond words.
I cannot recommend enough this company to anyone looking for processional dealings and exquisite products - Craig, Dubai, United Arab Emirates”
“I have ordered items from Aurum Brothers over 10 times. They have been terrific to work with. Their customer service is outstanding, which is why I keep coming back. The bracelets are fun to wear and always catch people's eye. I've given them as gifts and always see the recipients wearing them. And I love the one I wear myself. I've been very happy with them.”
“The team at Aurum Brothers are the best. They source fine, high-quality materials and create exceptional designs; their customer service is top notch - the care they show for their customers is evident in every interaction. I've purchased dozens of bracelets (and a few necklaces), I've asked to have bracelets resized, asked for custom designs, even (once) had a bracelet repaired, and I've never been disappointed. Joren and Leandra are pleasant and professional - it doesn't get any better. It's always exciting to see what their design team will come up with next.”
“I've been a happy Aurum Brothers customer for over four years. My collection started with two sets of bracelets and has grown to over 40 pieces. My e-mails to their customer service always get a quick and pleasant reply. I requested a custom necklace from them and was very pleased with the product. Aurum Brothers uses beautiful, high quality stones, and I look forward to seeing each new bracelet design they debut. I highly recommend their bracelets and necklaces.”
“Stunning bracelets, innovative designs, beuatiful combination of colors and rare stones…have been customer from day #1 loyal and endorsing Aurum Bros wherever I can…will wear these bracelets until end of time…I cannot upload any images as I have so many :))) I wear them on cover of this magazine, so that tells you a lot! 100% quality and beauty guaranteed…just go out and buy as many as you can!”
“I love this company. All of the bracelets I have purchased, 4 so far, are of great quality. They look fantastic on my wrist and make great gifts, too! I would highly recommend them.”
“I recieved my bracelet. I simply wanted to give you and the company my gratitude for repairing my bracelet. The level of customer service I experienced was simply the best. Your concern for my problem was apparent. I will definitely be a life long customer. Wishing you and the company continued successes for the future!
Kind Regards,
Marty Waters”
“My husband purchased 2 bracelets one for him and my son (they are beautiful). Unfortunately my husband broke his while at work. When I contacted Aurum Brothers and explained what happen Joren went above any customer service experience I have ever had with any company to help me get his bracelet repaired and returned to him in record time. I only wish more company’s had this type of customer service it’s very rare to see these days. Would never hesitate to purchase from Aurum Brothers or recommend them to anyone looking for a very special gift.”
“I've waited a very long time to find the right bracelets and finally found Aurum Brothers and they have met my highest expectations. Beautiful stones, a very minimal clasp that is unnoticeable in any position, easy on and off, and customer service that I have found to be most gracious and helpful. Truly a wonderful experience with a beautiful, exacting product that I truly appreciate, I would recommend Aurum Brothers to my best friends without any qualms. Thanks, Joren, for such wonderful follow-ups that have left me totally satisfied--if even half of the commerce experiences I've had were this good the world would be a far better place.”
“The bracelets, which are made to the exact measure of your wrist are of the highest possible quality, both aesthetically and in terms of construction. They come in very attractive packaging and the customer service and shopping experience as a whole was nothing short of flawless. As a Lexus owner I dare say I’m not that easily impressed in terms of quality and customer care but Aurum brothers really put a whopping big smile on my face! This was my first purchase from their company but most definitely not the last. 10/10”
“The quality of the bracelets is truly top rate, unique and beautiful, the staff responds to emails quickly, helpfully and courteously, and the two times I have needed support (once for a resizing and once for a repair), they went out of their way to make sure I got what I needed. I started with just 2 bracelets but now have 6, all of which I think are great. I shop online all the time and very rarely get the service and quality that would motivate me to write a review, but for Aurum Brothers I do this gladly. Truly a top rate company!”
