“The bracelet has become loose despite the precautions taken. They charge €15.00 for resizing, which is normal. Or what's wrong is that they charge €25.00 for shipping. This is making fun of customers. Don't buy from them.”
“The company Aurum Brothers is totally unique. The products (Armbands and Necklaces) are well made and 100% natural stones, cut and polished. The website is easy to navigate and selection and payment are easy and secure. As an amateur Geologist, I find the stones a total achievement since it is not easy to find them, select them, and cut them. Most companies sell Large beads perfectly formed that are clumsy to wear, I question the originality and quality (I guess that's why I never bought many). Hesitant at first, I researched and carefully looked at the stones and was willing to make a test ..and I was amazed. Since then I have ordered sever more and have one on the way. We will continue to wear these precious natural stones and keep the gold and silver for the future!”
“While the stones are nice, the clasp is impossible to get on unless you have another person. So if you don’t have another person that can fasten your bracelet, don’t buy it. If you can’t get it on, it’s worthless.”
“Beautifully crafted
My first purchase! A beautifully crafted and designed piece that brings together a perfect combination of the gemstones I’ve been looking for. I’ve my eyes on several others that I want to stack with this foundational piece. Thanks so much Aurum Bros. for your offerings and exquisite quality.”
“During the ordering of my bracelet, I emailed back and forth with the company about wrist measurement and sizing. I made it clear that I wanted a loose fit and was assured that the size they chose for me, based on my accurate wrist measurement, would fit loosely. It does not - it is too short to easily latch and too tight for comfort. We have continued to email back and forth, sending pictures and measurements. They simply insist that the correct size was sent to me, regardless of pictures sent. Having a size change would be entirely at my expense, including all shipping costs back and forth. A customer’s opinion and preference is not acknowledged and customer satisfaction does not matter to them.”
“My bracelet brook meanwhile twice. Service is good in response but not so good in solving the problem. Sometimes I think I am not talking to a person.
No phone number which is not good for service”
“I have been very pleased with the bracelets I have purchased. I recently encountered an issue with one, and they very promptly assisted with replacing the bracelet at no charge. Great customer service!”
“I spent almost $500 on 6 bracelets. 5 of them have broken. Two of them within a week of receiving them. They told me they would reimburse me for shipping back to them ($30 each time). They did repair twice but never reimbursed me for shipping. Save your money. Six bracelets purchased…5 of them broke. The materials they use do not hold up.”
“Amazing products and amazing customer experience. The website is great with very accurate descriptions. The ordering and delivery process was super easy. Great communication during and after the sale. Many companies sell you things and then you can never get their attention but not with Aurum. I felt like they cared about my experience and ongoing happiness with the bracelets. These are not your average bead bracelets or your average retailer. You will not be disappointed. I loved my bracelets so much that I ordered again. I am excitedly waiting on my second order now!”
“I have about 15 bracelets from the company and love them all. Prices on some are a little hight but you get what you pay for.You buy trash at Walmart ,you get trash.You buy at Aurum Brothers you get handmade superior quality. Sound like you idiots have problems with everything you buy Walmart shoppers.
Shalom Jay Brackett -Rosenburg”
“Terrible experience!
Ten days after my order, still haven’t been delivered, haven’t received any tracking info and of course they don’t answer emails.
Shame on you!”
“Dealing with the company and individuals involved in my purchase has been an absolute pleasure to deal with. Not only are the bracelets suburb and beyond expectations but the attention to detail and service from Aurum Brothers staff is beyond words.
I cannot recommend enough this company to anyone looking for processional dealings and exquisite products - Craig, Dubai, United Arab Emirates”
