“While the stones are nice, the clasp is impossible to get on unless you have another person. So if you don’t have another person that can fasten your bracelet, don’t buy it. If you can’t get it on, it’s worthless.”
“Beautifully crafted
My first purchase! A beautifully crafted and designed piece that brings together a perfect combination of the gemstones I’ve been looking for. I’ve my eyes on several others that I want to stack with this foundational piece. Thanks so much Aurum Bros. for your offerings and exquisite quality.”
“During the ordering of my bracelet, I emailed back and forth with the company about wrist measurement and sizing. I made it clear that I wanted a loose fit and was assured that the size they chose for me, based on my accurate wrist measurement, would fit loosely. It does not - it is too short to easily latch and too tight for comfort. We have continued to email back and forth, sending pictures and measurements. They simply insist that the correct size was sent to me, regardless of pictures sent. Having a size change would be entirely at my expense, including all shipping costs back and forth. A customer’s opinion and preference is not acknowledged and customer satisfaction does not matter to them.”
“My bracelet brook meanwhile twice. Service is good in response but not so good in solving the problem. Sometimes I think I am not talking to a person.
No phone number which is not good for service”
“I have been very pleased with the bracelets I have purchased. I recently encountered an issue with one, and they very promptly assisted with replacing the bracelet at no charge. Great customer service!”
“I spent almost $500 on 6 bracelets. 5 of them have broken. Two of them within a week of receiving them. They told me they would reimburse me for shipping back to them ($30 each time). They did repair twice but never reimbursed me for shipping. Save your money. Six bracelets purchased…5 of them broke. The materials they use do not hold up.”
“Amazing products and amazing customer experience. The website is great with very accurate descriptions. The ordering and delivery process was super easy. Great communication during and after the sale. Many companies sell you things and then you can never get their attention but not with Aurum. I felt like they cared about my experience and ongoing happiness with the bracelets. These are not your average bead bracelets or your average retailer. You will not be disappointed. I loved my bracelets so much that I ordered again. I am excitedly waiting on my second order now!”
“I have about 15 bracelets from the company and love them all. Prices on some are a little hight but you get what you pay for.You buy trash at Walmart ,you get trash.You buy at Aurum Brothers you get handmade superior quality. Sound like you idiots have problems with everything you buy Walmart shoppers.
Shalom Jay Brackett -Rosenburg”
“Terrible experience!
Ten days after my order, still haven’t been delivered, haven’t received any tracking info and of course they don’t answer emails.
Shame on you!”
“Dealing with the company and individuals involved in my purchase has been an absolute pleasure to deal with. Not only are the bracelets suburb and beyond expectations but the attention to detail and service from Aurum Brothers staff is beyond words.
I cannot recommend enough this company to anyone looking for processional dealings and exquisite products - Craig, Dubai, United Arab Emirates”
“I have ordered items from Aurum Brothers over 10 times. They have been terrific to work with. Their customer service is outstanding, which is why I keep coming back. The bracelets are fun to wear and always catch people's eye. I've given them as gifts and always see the recipients wearing them. And I love the one I wear myself. I've been very happy with them.”
“The team at Aurum Brothers are the best. They source fine, high-quality materials and create exceptional designs; their customer service is top notch - the care they show for their customers is evident in every interaction. I've purchased dozens of bracelets (and a few necklaces), I've asked to have bracelets resized, asked for custom designs, even (once) had a bracelet repaired, and I've never been disappointed. Joren and Leandra are pleasant and professional - it doesn't get any better. It's always exciting to see what their design team will come up with next.”
