“My Sons bought an Aurum Brothers bracelet for my 50th birthday 2 .5 years ago and to say I was impressed with the quality and fit is an understatement. The bracelet is exceptional quality and after 2.5 years of constant daily wear, The elastic string snapped.
I contacted Aurum Brothers asking if it was possible to get repair and to my amazement the offered to repair the bracelet for the price of postage only?
The service and updates i have had to date are exceptional and i can not recommend these Guys any more highly.
I only wish every company could offer the level of customer service that these guys offer .
Keep up the good work Guys and thank you.”
“I have had about 10 of these bracelets. When they arrive they're well packaged an beautiful looking. Shame not one of them lasts longer than 12 months. Every single one Ive ever had the elastic band the crystal beads are threaded to, break. If these bracelets were cheap, I'd cop that, but for the price Aurum brothers charge, it's not good enough. Bottom line; great looking, will not last. Shop for cheaper, they'll last as long.”
“Purchased a beautifully crafted bracelet and received exceptional service. I've emailed them some questions I still had and within a day I received a very kind reply. The customer support has been extremely helpful and their bracelet is even more stunning in person. I'm very, very impressed!”
“I purchased two bracelets for my husband. My husband is an above average sized man. I submitted the wrist size for his bracelet and literally within minutes, I had a representative on the phone with me verifying the accuracy of the information I submitted. I received the bracelet exactly when I was told that I would and have had no issues with the company nor with the product.”
“I purchased an Abacus Labradorite bracelet from them on October 2, 2018 and I am highly disappointed in the bracelet and the service. The bracelet was received ahead of the promised date but when I opened the box, I was shocked as it looked nothing like the photos on their website. Honestly, it looked like a dull plastic stone. I wanted to return it so I clicked on the return info button on their website. It states that since I removed the original tag (so I could try it on) they would not refund my money. Additionally, you have to mail the bracelet back to the Netherlands at your expense and deal with the custom issues at the US post office. I can also tell you that the package I received did not include an invoice, a policy statement or a return shipping label as a customer would expect if they purchased here in the United States. I wrote a review on their website but they decided not to publish it. Gee, I wonder why? Don't be fooled by their slick website. Buyer beware!”
“Aurum Brothers make amazing bracelets from a great range of different stones. I bought one and will definitely be buying another. Check out their Website.”
