“I have ordered items from Aurum Brothers over 10 times. They have been terrific to work with. Their customer service is outstanding, which is why I keep coming back. The bracelets are fun to wear and always catch people's eye. I've given them as gifts and always see the recipients wearing them. And I love the one I wear myself. I've been very happy with them.”
“The team at Aurum Brothers are the best. They source fine, high-quality materials and create exceptional designs; their customer service is top notch - the care they show for their customers is evident in every interaction. I've purchased dozens of bracelets (and a few necklaces), I've asked to have bracelets resized, asked for custom designs, even (once) had a bracelet repaired, and I've never been disappointed. Joren and Leandra are pleasant and professional - it doesn't get any better. It's always exciting to see what their design team will come up with next.”
“I've been a happy Aurum Brothers customer for over four years. My collection started with two sets of bracelets and has grown to over 40 pieces. My e-mails to their customer service always get a quick and pleasant reply. I requested a custom necklace from them and was very pleased with the product. Aurum Brothers uses beautiful, high quality stones, and I look forward to seeing each new bracelet design they debut. I highly recommend their bracelets and necklaces.”
“Stunning bracelets, innovative designs, beuatiful combination of colors and rare stones…have been customer from day #1 loyal and endorsing Aurum Bros wherever I can…will wear these bracelets until end of time…I cannot upload any images as I have so many :))) I wear them on cover of this magazine, so that tells you a lot! 100% quality and beauty guaranteed…just go out and buy as many as you can!”
“I love this company. All of the bracelets I have purchased, 4 so far, are of great quality. They look fantastic on my wrist and make great gifts, too! I would highly recommend them.”
“I recieved my bracelet. I simply wanted to give you and the company my gratitude for repairing my bracelet. The level of customer service I experienced was simply the best. Your concern for my problem was apparent. I will definitely be a life long customer. Wishing you and the company continued successes for the future!
Kind Regards,
Marty Waters”
“My husband purchased 2 bracelets one for him and my son (they are beautiful). Unfortunately my husband broke his while at work. When I contacted Aurum Brothers and explained what happen Joren went above any customer service experience I have ever had with any company to help me get his bracelet repaired and returned to him in record time. I only wish more company’s had this type of customer service it’s very rare to see these days. Would never hesitate to purchase from Aurum Brothers or recommend them to anyone looking for a very special gift.”
“I've waited a very long time to find the right bracelets and finally found Aurum Brothers and they have met my highest expectations. Beautiful stones, a very minimal clasp that is unnoticeable in any position, easy on and off, and customer service that I have found to be most gracious and helpful. Truly a wonderful experience with a beautiful, exacting product that I truly appreciate, I would recommend Aurum Brothers to my best friends without any qualms. Thanks, Joren, for such wonderful follow-ups that have left me totally satisfied--if even half of the commerce experiences I've had were this good the world would be a far better place.”
“The bracelets, which are made to the exact measure of your wrist are of the highest possible quality, both aesthetically and in terms of construction. They come in very attractive packaging and the customer service and shopping experience as a whole was nothing short of flawless. As a Lexus owner I dare say I’m not that easily impressed in terms of quality and customer care but Aurum brothers really put a whopping big smile on my face! This was my first purchase from their company but most definitely not the last. 10/10”
“The quality of the bracelets is truly top rate, unique and beautiful, the staff responds to emails quickly, helpfully and courteously, and the two times I have needed support (once for a resizing and once for a repair), they went out of their way to make sure I got what I needed. I started with just 2 bracelets but now have 6, all of which I think are great. I shop online all the time and very rarely get the service and quality that would motivate me to write a review, but for Aurum Brothers I do this gladly. Truly a top rate company!”
“I can't recommend Aurum Brothers highly enough! Their bracelets are outstanding, both in quality and artistry, and their customer service is even better! I have over 30 Aurum bracelets and recently needed to have them resized. I dealt with Joren personally and his attention to customer service and detail was outstanding. You may find bracelets that are less expensive, but you won't find any that are any finer, and you won't find a company that is managed any better. You get what you pay for in life, and with Aurum Brothers you are getting the best!”
“Horriblement déçu par les bracelets réalisés avec des disques en céramique de couleur de cette marque car ils se dégradent très vite et cassent.
Vraiment pas digne de cette marque”
“Over the past few years I've purchased six bracelets for my husband. They were all shipped very timely and beautifully packaged. He has not had any problems with them. Best of all my husband loves the quality and beauty of each one. I've decided to purchase every year, my anniversary gift to my wonderful husband.”
“Joren Aurum bros was extremely helpful and provided great and timely service in designing my custom bracelet. The production team was quick to respond with a sample which was exactly what I was looking for. Highly recommend!”
“Ordered a Tiger Eye bracelet by mistake instead of a Classic Eye Tiger bracelet. Emailed them and asked if okay to exchange, they said okay. Sent it back 2 months ago and haven't gotten the exchange yet. They have not received it, they said! WOW! Lame excuse!”
“I have bought at least three bracelets from Aurum Brothers. When I got them, they were quite impressive. After only a few months of wear (on all three), the elastic band broke and the beads went everywhere. Lost them because I was outside. I followed the care instructions to a “T”, but they still broke. When I ordered my third bracelet (clearly I’m a slow learner), I mentioned how the other bracelets had broken and I wanted to get a bracelet that was more secure. No response, they just shipped the bracelet with the same elastic base and it broke as well after a few months. For $200 per bracelet, this is low quality materials. Buyer beware!”
“I bought a brazalete with basaltic stones and silver balls and it has broken for second time . Likewise with the blue that I bought with amatista. I really think you need to change the rubber used .
I need to know what to do with them now because the money that you charge is indecent for the price we pay when it is your mistake not the clients .”
“Over the last few years I have purchased three bracelets for my husband. Each one was absolutely beautiful. Packaging, sizing and the quality have always been above expectations. My husband receives compliments all the time. I see purchases in the future.”
“Hi, my name is Greg Kennedy from Iowa, USA. I recently purchased 2 bracelets from Aurum Brothers. One of the bracelets I had purchased broke. I was heartbroken. I emailed customer service and dealt with Joren who was very understanding and helpful. He was concerned about the issue of how it happened and how they would respond to the issue. He sent me their FedEx account. # to send it back to get repaired. I sent it back and the bracelet was returned to me in record time. I am immensely grateful and thankful for their quick service and professionalism of the matter. I tell my friends about the service because service like this should be mentioned. Thank you Joren ,very much, I love my bracelets and wear them everyday. I have had no issues since and really don't expect any. I an on purchasing more in the future. Very well made and quality is excellent. Thanks again Joren, you guys are awesome !!”
